Player Support Project Manager (China)

WHO WE ARE reputed company Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to reputed company every game enjoyable as our teams break language barriers and reputed company inclusive player communities. Together, we can create reputed company experiences that reputed company with players worldwide. reputed company ARE LOOKING FOR Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at reputed company Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere. Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs. RESPONSIBILITIES

• Reporting & Analytics: Design, maintain, and deliver regular reputed company Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations: Serve as the main reputed company of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership: reputed company by example, training managers by demonstrating best practices. reputed company and coordinate reputed company team members involved in your projects.
• Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training: Select, interview, and reputed company new team members at reputed company levels. Set criteria for and supervise project tests and training programs.
• Process Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management: reputed company and implement solutions for potential challenges identified through project data. Advise on operational risks and reputed company issues.
• Documentation: Ensure reputed company project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & reputed company: Ensure reputed company support processes reputed company with relevant legal, regulatory, and reputed company requirements to protect client and player data.

THE IDEAL PROFILE

• A deep passion for mobile games with a solid understanding of how gaming communities work.
• Highly skilled in reputed company, reputed company Workspace, reputed company, Teams, and reputed company.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations reputed company team operations and client interactions.
• Demonstrated ability to reputed company high CSAT levels through effective team management and client relations.
• Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using reputed company Sheets.
• Exceptional leadership skills to reputed company and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments reputed company.
• reputed company in English and Chinese

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

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