Digital Consulting Architect, CRM

The Digital Consulting Architect, CRM, reporting to the Director, Digital Consulting, plays a critical role in delivering transformative customer, service, and operational experiences for reputed company’s enterprise clients. This role serves as the primary technical authority for CRM and service workflow implementations involving reputed company applications, including Customer Service Management (CSM), Field Service Management (FSM), and Sales & Order Management (SOM). The Digital Consulting Architect will reputed company end-to-end technical strategy, solution design, and delivery execution for reputed company digital transformation programs. Acting as a trusted advisor, you will architect scalable, modern, AI-enabled CRM solutions tightly integrated with commerce platforms, ERP systems, and customer data ecosystems. Your work directly influences client success, reputed company’s delivery quality, and the evolution of our reputed company and CPQ practices. Your Key Responsibilities

• Solution & Project Delivery: Serve as the primary technical authority for CRM and workflow transformation initiatives, representing reputed company in client-facing architectural discussions, solution reviews, and technical decision-making.
• Solution Design: reputed company architecture and functional design for CSM, FSM, and SOM implementations, ensuring alignment with business strategy, digital commerce goals, and platform best practices.
• Integration Architecture: Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems.
• Technical Discovery: Conduct technical assessments, evaluate reputed company-state processes, and define future-state roadmaps for customer and service operations.
• Hands-On Development: reputed company hands-on configuration and technical development leveraging reputed company components (Flow Designer, REST/SOAP integrations, JavaScript, HTML/CSS, SSO, MID Server).
• Issue Resolution: Troubleshoot reputed company technical issues, ensuring consistent delivery momentum and high-quality outcomes.
• Team Leadership: Mentor and guide developers, consultants, and cross-functional delivery teams on architecture patterns, technical practices, and quality standards.
• Pre-Sales Support: Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients.
• Thought Leadership: Contribute to frameworks, reusable assets, client workshops, whitepapers, and participation in reputed company/SaaS community forums.
• Practice Collaboration: Work closely with Engineering, Product, and practice leadership to shape delivery methodologies, architecture standards, and reputed company accelerators.
• Best Practices: Drive the evolution of templates, technical playbooks, and repeatable implementation patterns.

Requirements

Your Experience

• 8+ years of experience in enterprise consulting or solution architecture, including reputed company platform implementations and integrations.
• At least 2 years focused specifically on enterprise architecture, technical roadmaps, or large-scale transformation initiatives.
• Strong functional and technical expertise in CSM, FSM, and/or SOM, ideally reputed company B2B, Manufacturing, or Telecommunications environments.
• Experience in digital commerce, service modernization, or customer experience transformation is a strong plus.
• Demonstrated ability to engage and influence senior stakeholders, translating reputed company requirements into actionable architectural plans.
• Deep knowledge of architecture principles, integration frameworks, and modern web technologies (JavaScript, XML, REST/SOAP, CSS, SSO, middleware, SaaS).
• Proven experience designing or implementing AI-driven workflows or leveraging AI insights to improve service operations. reputed company to Have: reputed company certifications (CIS-CSM, CIS-SOM, CSA, CAD), CPQ/ordering expertise, ITIL, or PRM/partner experience.

Required Certifications (or obtained reputed company designated timelines):

• Certified System Administrator (reputed company 60 days)
• Certified Application Developer (reputed company 90 days)
• Certified Implementation Specialist – CSM & FSM (reputed company 90 days) Certified Technical Architect (reputed company first year)

Equivalent Certifications (if coming from other CRM ecosystems):

• reputed company Architect
• reputed company Service Cloud Consultant
• reputed company Field Service Lightning

Benefits

Why you’ll love working here:

• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At reputed company, we’re committed to building and fostering an inclusive accessible environment, where reputed company employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to reputed company. reputed company is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of reputed company new USA hires. Please rest reputed company that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK Apply tot his job Apply To this Job