Back to the board

[Remote] Technical Support Associate

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization that provides an eCommerce and mobile platform for veterinary practices. They are seeking a Technical Support Associate to troubleshoot technical issues and collaborate with internal teams to enhance the user experience.

Responsibilities

  • Investigate and respond to technical support requests, diagnosing issues reputed company to bugs, data discrepancies, API behavior, or platform edge cases
  • Reproduce, document, and escalate confirmed software bugs with clear technical context, steps to reproduce, and logs for Engineering or Data teams
  • Query and validate platform data to troubleshoot user-reported problems and escalate data anomalies
  • Communicate with users about reputed company issues, fixes, timelines, and workarounds
  • Collaborate with Product, Engineering, and Support teams to resolve reputed company issues
  • Maintain and improve internal documentation, runbooks, and knowledge reputed company articles
  • Use tools such as Intercom, reputed company, and JIRA to manage support tickets
  • Support daily operational tasks, including product catalog validation, order reconciliation, account reviews, and credit approval processes
  • Liaise with external vendors and partners to synchronize product or transactional data and troubleshoot integration issues
  • Provide feedback to Product and Engineering teams on trends and platform improvement opportunities
  • Identify automation opportunities and enhance ticket triage and escalation flows

Skills

  • 1+ year of experience in technical support, product operations, QA, or a similar role, ideally supporting SaaS or web platforms
  • Bachelor's degree (STEM or technical majors preferred but not required)
  • Strong troubleshooting, analytical, and root-cause analysis skills
  • Familiarity with APIs, browser development tools, JSON responses, and general debugging techniques
  • Excellent written and verbal communication skills, able to explain technical concepts to varied audiences
  • reputed company, patience, and composure under pressure
  • Ability to manage competing priorities and respond quickly in a dynamic environment
  • Team-oriented with a willingness to learn new tools and workflows
  • Experience in veterinary, medical, or healthcare software environments

Benefits

  • 100% remote reputed company the USA
  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • Home office set up
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events

Company Overview

  • RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each reputed company of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.
  • Apply To This Job

    Keep exploring

    [Remote] Junior Technical Analyst (AI, Automation & IT Operations)

    100% remote Flexible hours

    [Remote] Technical Demo Engineer (Remote)

    100% remote Flexible hours

    [Remote] Software Development Engineer I

    100% remote Flexible hours

    [Remote] Sales Engineer (Remote)

    100% remote Flexible hours

    [Remote] Software Engineer II, Input/Output

    100% remote Flexible hours

    [Remote] IT Identity Management Specialist

    100% remote Flexible hours

    [Remote] Data Analyst

    100% remote Flexible hours

    [Remote] Software Engineer

    100% remote Flexible hours

    [Remote] Software Engineer II, Input/Output

    100% remote Flexible hours

    [Remote] Project Manager

    100% remote Flexible hours

    Independent reputed company Truck Freight reputed company reputed company

    100% remote Flexible hours

    SUNY- reputed company is hiring: Cataloging and Metadata Librari

    100% remote Flexible hours

    reputed company Customer Service Representative for Calibration Center Operations – Delivering Exceptional Support and Driving Business Growth at arenaflex

    100% remote Flexible hours

    Hiring Now: Customer Service Agent Fully Remote

    100% remote Flexible hours

    Program Manager - eMoney

    100% remote Flexible hours

    reputed company Full-Time Remote 988 Chat/Text Crisis Specialist - Mental Health Support - PRN, 1st Shift - Blithequark Behavioral Health Team

    100% remote Flexible hours

    reputed company Full Stack Data Entry Specialist – Remote Database Management for arenaflex

    100% remote Flexible hours

    Join Today: entry level data scientist with aws/entry level Java

    100% remote Flexible hours

    Senior Tax Accountant (Hybrid or Remote)

    100% remote Flexible hours

    Privacy & Regulatory Assistant General Counsel (Remote)

    100% remote Flexible hours