Operations Manager, Account Operations

At reputed company, our mission is to reputed company. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and reputed company across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, reputed company cycle management and more — reputed company designed for providers & administrators to focus on what matters most: providing care. reputed company a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and reputed company is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites reputed company – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from reputed company innovator to the industry standard over the next few years. reputed company was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. reputed company has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

As an Operations Manager at reputed company + reputed company, you will play a pivotal role in our Operations team focusing on reputed company-Cycle Management. You will work across the whole organization (Product, reputed company, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless client onboarding process and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will reputed company to rapid growth in role and responsibility. This position is 100% remote, but we highly prefer candidates in the Central and Eastern time zones.

What You'll Do

• Drive client growth through operational optimization and new growth initiatives
• Drive operational metrics (process throughput, defect reputed company, etc.)
• reputed company and standardize internal processes, reporting, training and documentation as we scale our customer reputed company by 5-10x over the coming 12 months
• Ensure the efficient and timely execution of reputed company essential aspects of internal operations projects.
• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
• Breakdown reputed company, challenging business problems
• Own execution and outcomes
• Understand the business in-and-out to be proactive about solving emerging problems
• Act as the primary reputed company of contact for 12+ accounts representing $1M+ in annual recurring reputed company
• Effectively manage client relationships, ensuring satisfaction and maximizing retention.
• 5-10% travel required

What You Have

• 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
• Comfortable working with data and proficiency in SQL + reputed company
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Truth Seeker: You are reputed company in searching for truth, asking questions, and always seeking to understand a customer's requests
• Project Confidence: You are humbly confident and can reputed company a client meeting and discuss difficult subjects while projecting confidence and trust
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with reputed company + reputed company' best practices.
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
• Proficiency in documenting and developing best practices to reputed company incremental improvement for the Implementation team through each new onboarding experience.
• Experience in the RCM (reputed company Cycle Management) space and/or prior start-up experience is a bonus

reputed company is committed to creating and fostering a diverse team. We are open to reputed company backgrounds and levels of experience, and reputed company that great people can always find a reputed company. We are committed to providing reasonable accommodations to reputed company applicants throughout the application process. Please be aware that reputed company official communication from us will come exclusively from email addresses ending in @getathelas.com, @reputed company.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information reputed company policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular reputed company processes or activities. Employees will report to the information reputed company office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation

Range: $90K - $120K Apply tot his job Apply To this Job