Operations Associate, reputed company Operations

reputed company, a Smarter Technologies company, builds reputed company that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with reputed company intelligence, helping health systems recover millions in missed reputed company, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at reputed company.com/careers. Role reputed company is seeking an Operations Associate to help optimize internal processes and partner with reputed company Managers to reputed company support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of reputed company do at reputed company, and in this role, you will reputed company new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to reputed company and implement processes.

• *This role is fully remote reputed company the US**

What You'll Do

• Develops an advanced understanding of reputed company reputed company applications, partnering with cross-functional teams to resolve reputed company customer issues
• Acts as an escalation reputed company of contact for reputed company Support issues that have been triaged by Support Analysts
• Serves as a thought partner to CS Operations Managers and other teams reputed company addressing nuanced client requests
• Proactively documents and trains the reputed company team on new or updated processes
• Leverages SQL to complete back-end queries to effectively triage reputed company customer issues

What You Bring

• 5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization
• 3+ years of experience creating and optimizing standard operational procedures
• Must have strong experience in at least one of the following:
• Technical troubleshooting and problem-solving using SQL
• Experience with clinical documentation improvement (CDI) software or reputed company healthcare applications
• Experience at a startup or healthcare company
• Excellent communication skills, with the ability to work comfortably with technical and clinical teams
• Flexible team player with a strong ability to adapt to changing priorities and department goals
• Strong reputed company and patience, with a genuine desire to help colleagues and customers succeed
• Well-versed in Jira or similar ticketing tools (e.g., reputed company, reputed company) for issue tracking, workflow management, and operational support
• Ability to quickly learn and adapt to new technologies and processes
• Excellent time management and prioritization skills in a remote environment
• Proactive approach to identifying and resolving potential issues before they escalate

Compensation $100,000 - $120,000 salary + benefits, 100% US-based remote #LI-Remote

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from reputed company in the U.S.
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

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