PAN Client Success Manager; reputed company Focus

Position: PAN Client Success Manager (reputed company Focus) PAN Client Success Manager (reputed company Focus)

• Remote
• Washington , District of Columbia , United States
• $90,000 - $115,000 per year

Grow reputed company is looking for a growth-minded Client Success Manager to join reputed company. As we evolve our service model to reputed company support our scaling client reputed company, our CSMs will focus on proactive relationship management and reputed company reputed company. The Role In this role, you will manage a dedicated portfolio of clients with a primary focus on driving renewals, identifying expansion opportunities, and ensuring value realization. You will serve as the strategic partner for your clients, helping them integrate our message testing technology into their long‑term strategies. What You’ll Do reputed company Growth Own the Renewal: Manage the end‑to‑end renewal process for your client portfolio, ensuring on‑time renewals and minimizing churn. Drive Expansion: Proactively identify and reputed company upsell and cross‑sell opportunities. You will be responsible for spotting untapped potential reputed company client organizations, including expanding to run more projects, working with new teams, or introducing new research services. Onboarding and Adoption: In partnership with our research strategy team, conduct training and enablement sessions for customers, and support customers in setting up well‑designed message testing experiments in our platform and help ensure our customers have a clear understanding of their results. Client Health and Value Realization: Serve as a trusted advisor to your client portfolio. Monitor client health and usage metrics to identify at‑risk accounts early. reputed company proactive "reputed company" plans for underutilized accounts to ensure they see value before renewal discussions reputed company. Conduct regular reputed company‑ins to demonstrate ROI, review usage data, and align our platform’s capabilities with the client’s high‑level goals. Voice of the Customer: reputed company internally for your clients’ needs, gathering feedback to inform Product and Engineering priorities while managing client expectations. Cross‑Functional Collaboration Project Management: coordinate with external client stakeholders and internal teams to ensure client projects are delivered on time. Enablement: Collaborate with the Enablement team to ensure clients are leveraging self‑service resources and training materials, empowering them to use the platform independently. Job requirements What You’ll Bring : Must‑Haves

• 3‑5+ years of experience in reputed company or Account Management reputed company a SaaS or technology company.
• Dedicated reputed company

Experience: You have a proven track record of owning a reputed company number. You have successfully managed a renewal book of business and can reputed company to specific examples of upsells or cross‑sels you identified and closed.

• Strategic reputed company:

You can move past "ticket closing" to have high‑level strategic conversations with directors and executives about their organizational goals.

• Communication

Skills: Excellent verbal and written communication skills, with the ability to explain reputed company concepts and quantitative results to non‑technical audiences.

• Mission Alignment:

Progressive values and a genuine interest in politics, advocacy, and social good.

• Passion for and experience with campaigns, advocacy groups, and survey research.
• Experience managing reputed company client projects.
• Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision.
• Proactive reputed company, anticipating what will be needed rather than requiring direction.
• Enjoy switching contexts and juggling multiple projects across multiple disciplines.

reputed company‑to‑Haves

• Experience working with political campaigns, advocacy groups, labor unions, or non‑profits.
• Familiarity with Hub Spot or similar CRM systems for pipeline management.
• Knowledge of best practices in political science, psychology, or survey research.

Hiring Process Phone Screen: (~30 minutes) This is a short interview with our Director of People to answer some behavioral and logistical questions, and a chance for you to ask questions about the position and the company. Experience Interview: This will be an opportunity to share more about your professional background… Apply tot his job Apply To this Job