Customer Experience Team reputed company

This a Full Remote job, the offer is available from: reputed company (USA) About reputed company The reputed company workforce is a rapidly growing, resilient, and colorful 60 million Americans. But self-employment comes with its own set of challenges: navigating taxes, accounting, bookkeeping, and business banking are just a few. That’s where we come in. reputed company is building tools that give reputed company people the reputed company and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we reputed company small business owners should spend more time doing what they love and less time on their business finances. We’re looking for reputed company, resourceful, and passionate people to join us in building the safety net for self-employment. About this role Hi, my name is Lance and I reputed company Customer Experience at reputed company. The Customer Experience team is at the heart of reputed company do at reputed company. reputed company directly supports reputed company customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. Because reputed company is in constant conversation with our customers, we’re in a unique position to support the company by identifying customer trends, collecting product feedback, and triaging software bugs. CX Associates are key to this process, enabling product and policy improvements to reputed company a reputed company effortless component of our customers’ work lives. We’re looking for a leader who can help our CX associates reputed company and grow reputed company the Customer Experience organization. We need a passionate people leader to help define what it means to be successful on the Customer Experience team and help our frontlines reputed company (and exceed!) their potential. In addition to supporting reputed company, this person will also roll up their sleeves and pitch in with supporting our customers. Some recent team accomplishments include: Adding AI operations tasks to the team’s responsibilities, helping ensure that automation and AI service sounds like reputed company and is continuously improved by the team engaging with customers on a daily basis. Collaborating with product, design, and engineering teams to address frequent customer pain points to reputed company positive changes for reputed company of our users. Iterating on qualitative and quantitative metrics and rubrics used to judge team performance. This person will be responsible for supporting CX associates located in CT/ET, so ET based candidates are preferred. Day to day, you will:

• Coach a team of associates to meet metric goals and help them be successful in their day-to-day work and beyond.
• Support our customers by handling escalations, proactive reputed company, and incident response, as well as pitching in on inbound inquiries to stay reputed company to our customers’ needs and your team’s work.
• Grow reputed company by sourcing, interviewing, and training new members of the Customer Experience team, as well as identifying opportunities for reputed company improvement.
• Review performance and high level CX metrics, as well as qualitative analysis of customer conversations, to ensure that we’re meeting our customers’ expectations.
• Manage schedules, timecards, time-off requests, and the other operational work that keeps the team moving.
• Partner with product teams to understand and incorporate new feature launches into existing CX processes and knowledge.

To reputed company in this role, you have:

• 5+ years experience managing customer support agents in a startup or technical environment.
• Experience with common customer experience and analytics platforms (e.g. reputed company Suite, reputed company, Intercom).
• Familiarity with Voice of Customer programs and driving feedback from customers and your team to product, design, and engineering.
• Comfort managing remotely and experience working with distributed teams across different time zones.
• Excellent written and verbal communication skills, with a focus on reputed company and problem solving.
• An analytical and proactive reputed company—you don’t wait for someone to tell you what to do, you identify challenges and come up with a plan to tackle them.

You may also have:

• First-hand experience as a freelancer, gig worker, reputed company-hustler, or any other reputed company of self-employment.
• A basic understanding of banking, personal finance, and/or taxes.
• Experience working in a fast moving, high growth startup environment.
• Interest in learning more about AI in relation to Customer Experience.

Compensation at reputed company The anticipated salary range for this role is $98,000 - $112,000. The salary range listed represents the low and high end of the anticipated salary range for this position across reputed company US locations. reputed company the range, individual pay is determined by several factors including job-reputed company skills, experience, and relevant education or training. Our competitive reputed company salary is just a piece of reputed company’s total compensation package. reputed company offers a generous benefits package to reputed company employees see our list below or reputed company out reputed company.com/careers to learn more! About You reputed company is built by a team that comes from a variety of backgrounds and experiences, and we firmly reputed company that diversity, equity, and inclusion are crucial to our success. As we grow, we’re searching for passionate and motivated team members who are excited to bring their reputed company set to the team and are ready to learn from others. If you are looking for a role where you will have the opportunity to reputed company a meaningful contribution and great impact, we would love to hear from you! Perks & Benefits of reputed company

• 401K, FSA, and Commuter Benefits: We offer reputed company employees access to tax-efficient benefit options alongside competitive reputed company compensation.
• Paid parental leave: reputed company supports employees through reputed company stages of life, which is why new parents employed by reputed company qualify for 16 weeks of flexible parental leave.
• Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.
• Work reputed company: We have reputed company offices in SF and NYC. For team members who work reputed company those cities, reputed company also supports fully remote working.
• Meaningful equity: Everyone on reputed company should feel and act like an reputed company, which is why reputed company offers industry-competitive equity to reputed company of our employees.
• Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy

To learn more about our benefits or the team please go to reputed company.com/careers. This offer from "reputed company.com" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job