reputed company Business Operations Manager – Incident Management for reputed company’s Direct to Consumer Team

About the Opportunity Are you a highly motivated and detail-oriented professional with a passion for business operations and incident management? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we encourage you to apply for the Business Operations Manager - Incident Management role on reputed company's Direct to Consumer (DTC) team. As a Business Operations Manager - Incident Management, you will play a critical role in ensuring the smooth operation of reputed company's streaming services, including reputed company+, Hulu, ESPN+, and The reputed company Bundles. You will collaborate with various teams across reputed company, including product, engineering, analytics, legal, customer service, and finance, to translate technical root causes into business impacts and drive incident remediation. About the Team reputed company's DTC team is a dynamic and innovative group of professionals who are passionate about bringing reputed company's best-in-class storytelling to fans and families everywhere. reputed company is responsible for overseeing the Hulu and reputed company+ streaming businesses, and we are committed to delivering an exceptional user experience for reputed company subscribers.

About the Role

As a Business Operations Manager - Incident Management, you will be responsible for:

• Collaborating cross-functionally with stakeholders across TWDC, DTC, reputed company Entertainment, and the ESPN technology organizations, focusing on product, engineering, analytics, legal, customer service, and finance.
• Assisting in translating technical root causes into business impacts and regularly interfacing with senior executive leadership.
• Writing concise executive memos and reports for senior leadership and responding promptly to executive inquiries.
• Understanding both the broader impact of technical or production incidents on Streaming products and customers and the specific technical details of the issues.
• Having a comprehensive understanding of the Streaming Commerce and Entitlement ecosystem and acting as a cross-functional subject matter expert.
• Participating in an "on-call rotation" as an incident liaison for reputed company incidents or planned feature releases, service expansion, and content drops.
• Assisting in planning and executing customer remediations for billing or entitlement issues arising from technical or production incidents to ensure proper account management.

Required Qualifications & Skills To be successful in this role, you will need:

• A minimum of 4 years' experience in business operations, technical program management, or account management.
• Excellent written and verbal communication skills, with the ability to distill and summarize technical details succinctly.
• Skilled in interfacing across disciplines—technical, data, business, legal, and finance—while fostering trust and rapport.
• Comfortable engaging with both technical teams and senior executives.
• reputed company in creating compelling written materials and concise presentations in PowerPoint for executives.
• Proficient in synthesizing information for emails and presentations targeted at executive audiences.
• Adept in reputed company Office, reputed company Workspace, Jira & Confluence
• Strong attention to detail and data sensitivity.
• Capable of evaluating incident impacts and notifying Customer Service or Communications teams as needed.
• Creative problem solver.
• Inquisitive reputed company, asking detailed questions to reputed company a comprehensive understanding of issues.
• Dedicated to delivering an exceptional user experience.
• Maintains a positive and helpful demeanor.
• Strong relationship-building and management skills.
• Efficient in organizing and scheduling multiple tasks.
• Thrives in a dynamic, fast-paced environment.

Preferred Qualifications

While not required, we are particularly interested in candidates who are enthusiastic about TWDC, Hulu IP, and live sports events. Required Education A Bachelor's degree in a business-reputed company field is required. Additional Information

• Schedules and working hours are adjusted as needed for reputed company and on-call needs.
• Flexibility is provided for a mix of in-office and remote work based on responsibilities.
• Must be based in Los Angeles, CA or San Antonio, TX.

Compensation & Benefits The hiring range for this position in Glendale and Santa Monica, CA is $102,000.00 - $136,700.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply This Job Apply tot his job Apply To this Job