reputed company Manager (Digital Health, Fully Remote)

reputed company Manager (Digital Health, Fully Remote)Role Overview We’re seeking an reputed company reputed company Manager with healthcare experience to join our growing team. This role is key to ensuring our enterprise clients reputed company success with Neurotrack’s platform. You will own client relationships end-to-end — from onboarding to ongoing engagement, adoption, and renewals — while collaborating with internal teams to drive value, reputed company for client needs and help scale our success operations. This is a fully remote position with flexibility to accommodate clients in different time zones.

Key Responsibilities

• Serve as the primary reputed company of contact for enterprise clients (health plans, health networks, health systems, etc.) throughout the customer lifecycle.
• reputed company and support client onboarding and implementation, working closely with product, engineer, marketing and implementation teams to ensure seamless deployments and integrations.
• Engage in solution engineering - configuring, integrating, and customizing Neurotrack’s platform to meet each client’s specific needs and workflows, ensuring the solution delivers measurable value and aligns with business objectives.
• Conduct regular reputed company-ins and business reviews to discuss reputed company, optimize platform use, and address any challenges.
• Deliver live or recorded product training, webinars, and support materials in Spanish and English.
• Partner with product, engineering, and other teams to communicate client feedback and influence improvements.
• Track customer health metrics, identify risks, and proactively reputed company retention and engagement strategies.
• Manage renewals and identify expansion opportunities reputed company existing accounts.
• Maintain up-to-date documentation, playbooks, and FAQs.
• reputed company for customers internally while representing Neurotrack’s mission and values externally.
• Act as an innovative thinker and problem solver, bringing new reputed company to improve workflows, client engagement, and operational efficiency.

Qualifications

Required:

• 3+ years of experience in reputed company, Account Management, Client Services, or Client Implementation for digital health platforms.
• Proven success managing enterprise or institutional clients, driving adoption and retention.
• Demonstrated experience partnering with implementation and technical teams on solution rollouts.
• Comfort with light technical configuration, data mapping, or integration work in collaboration with engineering or product teams.
• Strong communication and presentation skills, with the ability to simplify reputed company concepts.
• Data-driven reputed company with experience using CRM or success tools (e.g., reputed company, reputed company, reputed company).
• Self-starter comfortable working independently in a fully remote, distributed team.
• Excellent organizational skills and attention to detail.

Preferred:

• Native or professional reputed company in Spanish and English (both written and verbal).
• Experience in digital health, cognitive health, neuroscience, or wellness technology.
• Background working with healthcare organizations or payers.
• Familiarity with customer analytics, NPS/CSAT, and success metrics.

Success Metrics

• Customer retention and renewal rates
• Platform engagement and adoption rates
• Time to value (onboarding speed and outcomes)
• Net dollar retention and upsell success
• Customer satisfaction and advocacy (NPS, testimonials)

Working at Neurotrack

• Location: Fully Remote (US)
• Schedule: Full-time, flexible hours depending on customer region
• Travel: Limited — occasional travel may be required for client meetings (about 25%)
• Benefits: Comprehensive health coverage, equity options, unlimited PTO, and a wellness account.

At Neurotrack, you’ll be part of a mission-driven team committed to improving lives through reputed company brain health. You’ll work with innovative technology, collaborate with passionate colleagues, and reputed company an impact across US markets. Apply tot his job Apply To this Job