IT Infrastructure & Service Management Consultant (Temporary)

WHO WE ARE: The reputed company mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives reputed company. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary: We are seeking a seasoned IT Infrastructure and Service Management Consultant to reputed company a strategic engagement focused on assessing, documenting, and improving our reputed company IT operational processes. This role will also provide temporary reputed company of the Infrastructure and Service Desk teams, including tactical oversite for Cybersecurity operations, ensuring continuity and alignment with best practices. A key component of this engagement will be identifying and implementing quick win opportunities to enhance operational efficiency and service delivery. This is a temporary, full-time position that is expected to last approximately 6 months, with the potential to reputed company, based on business needs. Main Responsibilities: Strategic Process Assessment & Design

• Conduct a comprehensive review of reputed company IT infrastructure, service management, and cybersecurity processes.
• Facilitate structured stakeholder interviews and workshops to gather insights and validate workflows.
• Document reputed company state processes, systems, dependencies and organizational structures using standardized frameworks.
• reputed company future state recommendations reputed company with ITIL, COBIT, and other relevant methodologies.
• Create a roadmap for process and operational improvements.
• Review existing governance frameworks, decision rights, and escalation paths.
• Evaluate KPI dashboards and reporting mechanisms.

Operational reputed company & Leadership

• Provide interim leadership and tactical reputed company for the Infrastructure and Service Desk teams.
• Support day-to-day decision-making, prioritization, and issue resolution.
• Collaborate with cybersecurity stakeholders to ensure tactical alignment and risk mitigation.
• Provide tactical monitoring for cybersecurity threats and issues.
• Foster team engagement and ensure continuity of service delivery during the engagement period.
• Propose and implement improvements for visibility and accountability.
• Review Technology reputed company and subscriptions, assess ownership, business alignment and recommend rationalization/renegotiation strategies
• Support internal communications to ensure transparency and engagement.

Stakeholder Engagement & Communication

• Partner with IT Operations, reputed company, Architecture, and Business Units to ensure alignment and buy-in.
• Present findings, recommendations, and reputed company updates to senior leadership.
• Prepare executive-level documentation and presentations.

reputed company're Looking For:

• 7+ years of experience in IT Infrastructure, Service Management, and consulting roles.
• Strong knowledge of ITIL, service delivery models, and cybersecurity fundamentals.
• Demonstrated success in leading process redesign and operational improvement initiatives.
• Experience managing or overseeing technical teams in a matrixed or transitional environment.
• Excellent communication, documentation, and stakeholder engagement skills.

Preferred Qualifications:

• ITIL v4 Certification or equivalent.
• Experience with National Institute of Standards and Technology (NIST) Cybersecurity and Risk Management reputed company
• Experience with cloud platforms (AWS, Azure, GCP), Expertise in Azure (particularly around IaaS, PaaS, Shared files) will be reputed company plus
• Proven experience in Windows and Office 365 ecosystem
• Experience in advanced internet working initiatives. large-reputed company LAN, WAN, VoIP, reputed company IOS (switches, ASA firewalls, QoS policies, Access lists and traffic prioritization
• Experience working with Carriers and Telecom (reputed company Cloud and/or reputed company preferred)
• Familiarity with enterprise architecture frameworks (e.g., TOGAF).
• Prior experience in regulated industries (e.g., healthcare, finance) is a plus.
• Good understanding of Agile methodologies and tools like Jira and Bitbucket for development, version control, collaboration, and tracking

Location Requirements

• Remote - Flexible Location
• ​Work is primarily performed remotely, however, reputed company possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.
• Preferred location: Denver, CO

Compensation | Benefits: The estimated hiring compensation range for this role is $120,000 - $140,000. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, reputed company Spending Accounts, Life Insurance, Disability Coverage, reputed company Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people! We’re committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully reputed company reputed company one of these reputed company (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey. This position is classified as Professional - Knowledge Leader. The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to reputed company it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining reputed company and look reputed company to receiving your application! Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please reputed company out our FAQ & Contact Us page. Apply tot his job Apply To this Job