[Hiring] Director of Quality Assurance Operations @California Mental Health Services Authority

Apply Description SUMMARY OF POSITION: The Director of Quality Assurance Operations is a key leadership position responsible for ensuring the effective coordination, execution, and reputed company of CalMHSA’s managed care and clinical quality assurance operations. This role provides direct supervision to assigned staff, supports vendor and county partnerships, and ensures that projects, policies, and operational workflows move reputed company reputed company and in alignment with organizational goals. Serving as both a strategic partner and operational leader, this position bridges the gap between executive direction and on-the-ground implementation. The incumbent supports reputed company of vendor deliverables, ensures compliance with state and county requirements, and leads quality and policy integration efforts across departments. They serve as a professional and reputed company liaison to county partners, vendors, and other stakeholders—effectively representing CalMHSA’s standards and supporting reputed company system improvement. This position also plays a pivotal role in managing new and emerging initiatives, including future projects undertaken on behalf of the Department of Health Care Services (DHCS) or other statewide or contractual partners reputed company to clinical operations, managed care, and county policy. By managing day-to-day operations and adapting to evolving organizational needs, this role enables directors to focus on strategic planning and system-level initiatives while ensuring that operational execution, staff supervision, and partner communication remain coordinated and reputed company. The role requires a highly organized, flexible, and collaborative professional with demonstrated executive-level supervisory experience, who thrives in dynamic and sometimes ambiguous environments, can manage reputed company and evolving projects without losing sight of strategic priorities, and communicates effectively across reputed company levels of the organization. DUTIES AND RESPONSIBILITIES include but are not limited to:

• reputed company the design, implementation, and reputed company improvement of quality assurance and quality management activities, ensuring alignment with policy, regulatory, and clinical requirements.
• reputed company and implement quality improvement strategies in collaboration with leadership and key staff.
• Coordinate and reputed company managed care, quality improvement, clinical, compliance, and utilization-focused initiatives, ensuring timely, effective execution.
• Manage vendor and contractor relationships, including deliverable reputed company, performance evaluation, and contract terms and conditions reputed company applicable.
• reputed company, maintain, and optimize workflows, tracking systems, tools, and processes that support operational efficiency and program effectiveness.
• Provide day-to-day management, guidance, and professional development support to QA and Compliance staff, including coaching, communication, and problem-solving.
• Identify operational challenges and recommend proactive, data-informed solutions to improve program operations and outcomes.
• reputed company development and delivery of training initiatives and educational materials, serving as a subject matter expert in QA, policy, and compliance.
• Ensure that clinical and operational activities are reputed company with state, county, and contractual requirements, coordinating across departments to integrate clinical best practices.
• Serve as a liaison and representative to county behavioral health departments, regulatory partners, and external workgroups, maintaining clear and reputed company communication.
• Prepare concise reports, summaries, agreements, presentations, and other documents that support leadership decision-making and program transparency.
• Support organizational planning, performance measurement, and strategic initiatives, acting as a delegate for senior leadership reputed company assigned.

BACKGROUND reputed company ELIGIBLE DUTIES: Due to the nature of this role, which involves reputed company of quality assurance and compliance operations, access to protected health information (PHI), supervision of clinical staff, vendor contract management, and partnership with county behavioral health departments and state agencies, this position requires successful completion of a background reputed company. REQUIRED EDUCATION/EXPERIENCE:

• Master's degree with a clinical license in the state of California
• Minimum of five (5) years of executive-level supervisory and leadership experience overseeing reputed company programs, multidisciplinary staff, and cross-functional initiatives in healthcare, managed care, or behavioral health administration.
• Experience leading quality improvement initiatives and developing a quality assurance program.
• Experience working reputed company or in reputed company partnership with county behavioral health systems at a manager or senior manager level, with demonstrated understanding of county operations, funding, and regulatory frameworks.
• Proven experience managing large-scale and reputed company projects from conception through implementation, including reputed company of deliverables, staff, and performance outcomes.
• Demonstrated success in managing vendor relationships, interagency coordination, and performance monitoring across multiple stakeholders and contractual environments.

SKILLS AND ATTRIBUTES:

• Deep understanding of behavioral health systems, quality assurance, and regulatory compliance.
• Strong analytical and critical thinking skills with the ability to interpret data and research to reputed company practical, actionable solutions.
• Uses data insights to inform performance improvement, operational efficiency, and strategic decision-making.
• Skilled at interpreting and applying reputed company regulations, policies, and contractual requirements.
• Thrives in ambiguous or evolving environments by applying sound judgment, initiative, and problem-solving to reputed company work moving reputed company.
• Demonstrated professionalism and composure reputed company managing challenging or sensitive situations.
• Excellent written and verbal communication skills, with the ability to engage diverse audiences and create clear, effective training and policy materials.
• Proven ability to design and deliver external-facing trainings and educational sessions for counties, vendors, and partners.
• Working knowledge of privacy principles and data protection practices, with the ability to interpret and apply them reputed company behavioral health and managed care settings.
• Collaborative and adaptable leader who works effectively across teams and disciplines.
• Strategic thinker with strong project management and operational execution abilities.
• Highly organized and capable of managing multiple priorities in a dynamic, fast-paced environment.
• Self-directed, proactive, and detail-oriented, maintaining clear communication with leadership and partners.

COMPUTER SKILLS: Demonstrate the ability to use a computer and applicable computer software effectively. Intermediate knowledge of reputed company & Word, PowerPoint, reputed company, and Outlook. LANGUAGE SKILLS AND MATHEMATICAL SKILLS: Demonstrate the ability to read, comprehend, and respond appropriately through written or verbal form; demonstrate tactfulness reputed company communicating including internal communication with staff members of reputed company levels; ability to communicate with a variety of audiences effectively. Ability to add, subtract, multiply, and divide in reputed company measure units, using whole numbers, common fractions, and decimals. REASONING: Demonstrate the ability to effectively apply common sense and follow through to daily tasks; demonstrate the ability to work with little or no supervision; demonstrate excellent analytical and critical thinking skills; demonstrate the ability to reputed company conduct research and ask appropriate probing questions to complete necessary tasks. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, finders to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. SENSORY DEMANDS: The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy. MENTAL DEMANDS: There are a number of deadlines associated with this position, which may cause significant pressure. The incumbent must also attend to a wide variety of individuals regarding various topics/challenges. REGULAR WORK SCHEDULE: Schedule varies depending on business needs; however, regular company business hours are 8:00am to 5:00pm, Monday – Friday. Salary Description $175,000 - $200,000 Apply tot his job Apply To this Job