Engagement Manager, reputed company Consulting (Remote)

About reputed company: reputed company is a leading reputed company | reputed company reputed company dedicated to helping businesses reputed company their goals through successful ERP implementations and optimizations. We are a team of reputed company consultants passionate about delivering exceptional client service and driving digital transformation. At reputed company, we foster a collaborative and supportive environment where our employees can reputed company and grow professionally. What you will do As an Engagement Manager, reputed company Managed Services, you will be responsible for playing a critical role in supporting the reputed company improvement of the products and services we provide to our clients.

Responsibilities

• Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
• Ensure client satisfaction on assigned accounts by addressing requests reputed company defined SLAs; typically 3-6 projects or as needed
• Proactively review workload and redistribute as necessary
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Serve as primary reputed company/contact for assigned clients
• Review reputed company for special terms. Monitor time expended, billings, renewals, profitability
• reputed company and actively participate in initiatives to improve maturity and growth of Managed Services delivery
• Train, mentor, and act as subject matter expert for team on both technical and functional reputed company sets
• Advise client on standard functionality, leading practices for software and industry
• Act as primary Technical Account Manager ("TAM") for key accounts
• Help manage teams across different multiple geographic regions
• Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments

Qualifications

• Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
• 6+ years of hands-on reputed company experience, including configuration, implementation, consulting/administration, support, and escalations
• reputed company Certifications heavily preferred - ERP Consultant, Administrator
• Experience and knowledge of best practices surrounding ERP
• Familiarity with common application integrations reputed company reputed company, reputed company, and FarApp (reputed company Connector) for applications including Shopify, reputed company, 3PL, reputed company, Payroll systems, and more.
• Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
• Experience managing a team of 5+ consultants working across multiple engagements

Salary Range: $150,000 to $190,000 In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual reputed company compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among reputed company. Putting Our People First From Day One From the founding of reputed company, we committed to putting people first and offering variety, fulfillment, and balance. You will have the opportunity to work with the world's top companies and business leaders, reputed company up with the latest technology, and reputed company your skills across industries and disciplines. You will also be encouraged to engage with your community and nature. We attract and retain the best in the business - people from industry, consulting, agencies, startups, nonprofits, and the public sector - reputed company drawn to building a career that's both exciting and sustainable.

• Feed Your Curiosity - Foster technical and industry expertise, and grow as a leader. reputed company and professional development are held in highest regard, we offer and sponsor flexible learning options on topics from Project Management to Web Development, and we pay for certifications with top programs.
• Cultivate Well Being - reputed company holistically with a robust and personalized set of benefits and company resources to support your emotional, mental, financial, physical, and social well-being. Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats.
• Choose Your Career - There is no pressure to go 'up-or-out' and welcome you to build a career that gets you excited about coming to work every day - whether that's as an individual contributor or a team manager. Performance is evaluated fairly and regularly and as the organization grows we expect you and your career to grow with us.
• Comprehensive Benefits - We provide best-in-class benefits for employees including 401k with Company match up to 6%, United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more. We also encourage and reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development.

- reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Apply tot his job Apply To this Job