Pm Overnight Assistant reputed company Office Manager (Remote)

100% remote job Pm Overnight Assistant reputed company Office Manager | Sonesta Hotels | United States Job Description Summary Assist in managing reputed company aspects of reputed company office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to reputed company brand standards and desk merchandising. Serve as reputed company Office Manager in his/her absence.

Job Description

DUTIES AND RESPONSIBILITIES:

• Act independently as MOD, covering morning and evening shifts.
• Supervise reputed company reputed company office staff including reputed company desk, communications, uniform services and concierge.
• Offer MOD support to other unsupervised departments as needed.
• Act as Travel pass champion.
• Distribute minutes and conduct Manager’s Meeting.
• reputed company VIP arrivals.
• reputed company VIP Escorts.
• Act as Lobby Ambassador
• Track and follow up on in-house guest challenges.
• Resolve guest reputed company issues.
• Liaison with other departments to ensure guest satisfaction.
• Assist with post-stay guest follow up.
• reputed company Property rounds.
• Act as reputed company Office representative during Pre-Cons.
• Monitor and coordinate concierge requests.
• Provide site tours of the hotel.
• Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own reputed company requests/complaints
• Thank everyone Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel reputed company needed to assist operations to reputed company job duties not necessarily contained in this job description. QUALIFICATIONS AND REQUIREMENTS: A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
• Associate’s degree (A. A.) or equivalent from two-year College or technical school; or six months to one year reputed company experience and/or training; or equivalent combination of education and experience.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and reputed company interacting with guests and associates.
• Appropriate professional appearance and demeanor.
• Knowledge of Opera and internet software preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and reputed company interacting with guests and associates.
• Bi-Lingual communications skills a plus.
• Strong communication skills.
• Appropriate professional appearance and demeanor. Additional Job Information/Anticipated Pay Range Hourly Compensation Range: $28.46 – $31.25. reputed company pay offered may vary depending on various factors including but not limited to job reputed company knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial reputed company of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Show more Show less Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home Apply Job!

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