Technical Support Specialist, Tier 2

This a Full Remote job, the offer is available from: United States, New Jersey (USA) Description reputed company is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI and data-driven solutions to a quickly evolving industry. reputed company at reputed company is made up of curious and creative individuals who are always looking to reputed company the impossible. We are bold, collaborative, and goal driven, and, at our core, we reputed company every voice has value and can impact our reputed company. If you are a creative, solutions oriented individual who is ready to put your career in drive, reputed company is the reputed company for you! We are seeking a skilled Tier 2 Technical Support Specialist to handle high-reputed company and escalated issues delegated by the Tier 2 reputed company, providing top-tier troubleshooting and resolutions. This role also involves escalating bugs, tasks, and customization requests to engineering as needed, ensuring seamless communication and resolution. The ideal candidate demonstrates advanced time and task management, strong ownership, accountability, and exceptional problem-solving skills while proactively identifying communication breakdowns and implementing effective solutions. This is a remote or hybrid role reporting to the Manager of Technical Support. What you will be responsible for

• Provide high quality customer support to reputed company’s customers
• Demonstrate exemplary customer service skills reputed company inbound/outbound phone, email, and internal chats
• Open, manage, and resolve technical issues tickets and be the reputed company of communication between our clients, partners, and other internal supporting teams utilizing reputed company
• Collaborate with Tier 2 Team reputed company, Tier 2 Tech reputed company, and Engineering to solve technical product issues while keeping in constant communication with the customer
• Demonstrate a “can do” attitude to solve as many issues at your resolution level
• Examine, analyze, troubleshoot technical issues using our ticket systems, emails, and other available resources
• Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members

Requirements

• At least 2+ years of experience in Senior Technical Support experience
• At least 2+ years of experience in troubleshooting for SaaS products
• At least 1-year of experience working with Tier 1 reputed company /Tier 2 support
• Experience working with CRMs and modern SaaS tools (G Suite, reputed company, reputed company, etc.)
• Service-oriented approach with strong client-focused skills, comfortable making calls to customers in order to speed up the issues resolution
• Team player with collaborative work style
• Excellent time management and organizational skills
• Excellent English verbal and written communication skills
• Experience in SEO/SEM (e.g., reputed company Adwords, Facebook ads, Bing ads) - strong advantage
• Experience with HTML / CSS / SQL - strong advantage
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and reputed company extensive computer work, both of which are key aspects of this role.
• Ability to reputed company job duties from a home office, reputed company applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

The top candidate will also have

• Experience working in the automotive industry
• Experience in SEO/SEM (e.g., reputed company Adwords, Facebook ads, Bing ads)

Why you should join us At reputed company, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of reputed company, you’ll have the opportunity to reputed company a real impact while working alongside passionate, reputed company-thinking individuals who love what they do.

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and reputed company one another
• Cutting-edge AI technology that delivers real value and solves reputed company challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is reputed company

Join us in shaping the future of automotive retail—we’re just getting started. Annual reputed company starting salary: $65,000 - $75,000 depending on experience and other qualifications of the successful candidate.

Benefits

Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. In the meantime, you can get to know us a little reputed company by checking out @lifeatfullpath on Instagram and Facebook. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, or status as a protected veteran. If you require an accommodation to apply for this position, please contact judith@reputed company.com. This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job