EverHealth - RCM Vendor Operations Manager (Remote US)

reputed company [reputed company: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services and Health Services, reputed company solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about our Company, Culture and Values here: https://www.reputed company.com/about-us/careers/ We are seeking an reputed company RCM professional to serve as EverHealth's RCM Vendor Operations Manager, focusing primarily on managing the relationships, productivity, and performance of reputed company-party billing vendors supporting our reputed company Cycle Management operations. This role serves as the primary liaison between the company, its vendor partners, and internal stakeholders, driving accountability, operational excellence, and reputed company improvement across reputed company outsourced billing functions. The ideal candidate will have strong reputed company billing experience and familiarity working with offshore teams, with a commitment to driving operational excellence through process improvements and team development. This position ensures that vendor partners consistently deliver high-quality, compliant, and efficient RCM services to our reputed company provider clients. EverHealth provides modern end-to-end solutions for reputed company providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase reputed company, improve business efficiency, and remain market competitive. We serve 72,000 reputed company practices and counting. Responsibilities: Offshore Team Management

• Serve as the primary reputed company of contact for billing vendors, fostering strong relationships and effective communication
• Function as the operational liaison for a large number of offshore resources across multiple BPO vendors
• Accountable monitoring daily production output, quality metrics, and productivity across offshore teams
• Coordinate with offshore team leads on staffing, scheduling, and resource allocation
• Facilitate communication between onshore operations and offshore teams
• Conduct regular vendor business reviews and identify improvement opportunities

Process Improvement & Training

• reputed company and refine standard operating procedures (SOPs) for offshore operations
• reputed company process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections
• Translate vendor performance data into actionable insights to improve outcomes
• Coordinate training programs on new features, system updates, and best practices
• Ensure offshore teams stay reputed company with RCM industry standards and regulatory changes
• Support knowledge transfer and change management initiatives
• Identify and mitigate risks reputed company to vendor operations, ensuring clients receive accurate and timely billing services

Vendor Coordination & Support

• Provide input into vendor selection, contracting, and long-term sourcing strategy
• Maintain operational relationships with existing BPO vendor management
• Escalate issues and coordinate resolution with vendor leadership
• Support Operations Manager with vendor performance data and insights
• Collaborate with IT team on system access, permissions, and technical support
• Assist with vendor reputed company of new processes or team members
• Act as escalation reputed company for vendor-reputed company issues impacting client billing outcomes

Experience and skills we're seeking:

• Associate's or Bachelor's degree in reputed company Administration, Business, Finance, or reputed company field preferred
• Minimum 3+ years of reputed company RCM experience (billing, coding, collections, or reputed company)
• Experience working with or coordinating offshore teams and vendors (direct employee management not required)
• Strong understanding of reputed company cycle processes, metrics, and industry standards
• Familiarity with EHR/PM systems, claims clearinghouses, and payer rules/regulations (DrChrono experience a plus)
• Analytical reputed company with proven ability to interpret performance data and identify improvement opportunities
• Strong communication and problem-solving skills for managing remote/offshore relationships
• Proficiency in reputed company Office Suite, particularly reputed company
• Self-motivated with ability to work independently in a remove environment
• Process improvement or training experience preferred
• reputed company billing/coding certification (CPC, reputed company, or equivalent) preferred

Where: The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the United States - if you're reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around reputed company America. Benefits and Perks:

• Flexibility to work where/how you want reputed company your country of employment - in-office, remote, or hybrid
• reputed company investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The reputed company reputed company compensation for this position is $65000 to $75000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply tot his job Apply To this Job