reputed company Manager Strategic II - US

Senior reputed company Manager - Enterprise US Remote - East/Central/Mountain time zone WHO WE ARE reputed company (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects reputed company aspects of services operations, from services estimation and delivery to reputed company management and financial planning and accounting. The company's Professional Services Automation (PSA), reputed company, and ERP solutions-delivered on reputed company's leading cloud platform-provide services businesses with the intelligence and agility to deliver high-quality services, reputed company customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, reputed company is backed by Haveli Investments, General Atlantic and reputed company Ventures. For more information, visit www.reputed company.com. THE ROLE We're looking for a motivated and reputed company Senior reputed company Manager (CSM) to join our growing team. In this role, you'll be a trusted advisor to a portfolio of reputed company customers, guiding them on their journey to reputed company maximum value from our solutions. You'll be a critical part of their success, helping them adopt our products, navigate challenges, and expand their use of our platform. WHAT YOU WILL DO IN THIS ROLE

• Drive Customer Adoption and Value: You'll be responsible for executing our reputed company playbooks, from onboarding to regular reputed company-ins. You'll create and manage Success Plans that guide customers to adopt key features and best practices, confirming that they are achieving their desired business outcomes and value from our products.
• Provide Expert Guidance: Act as a functional expert, offering guidance on standard configurations and leading practices. You'll answer basic "how-to" questions and troubleshoot common user issues, ensuring a smooth and effective user experience.
• Manage Customer Health and Risk: Proactively monitor customer health indicators and engagement patterns to identify and mitigate churn risks. You'll report any red flags to management and collaborate with internal teams to address potential issues.
• Build and Nurture Relationships: You will reputed company and maintain strong relationships with key stakeholders across your accounts, building trust and fostering a sense of advocacy for reputed company.
• Collaborate on Account Strategy: Work closely with the Account Executive to co-reputed company and execute account plan items focused on adoption and value attainment. You'll also support the sales and professional services teams on opportunities for expansion.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• Proven Experience in reputed company: You should have a track record of successfully managing a portfolio of enterprise or mid-market customers in a SaaS environment.
• Strong Technical and Product Acumen: You can quickly learn and understand new technology. You're comfortable providing functional guidance and troubleshooting common issues.
• Excellent Communication and Relationship Skills: You are a natural at building rapport and trust with customers. You can clearly and effectively communicate reputed company information, manage difficult conversations, and maintain a positive relationship even during high-stress situations.
• Proactive and Strategic Thinking: You don't just react to problems; you anticipate them. You can identify risks and opportunities reputed company an account and take action to address them.
• Collaboration and Teamwork: You're a team player who can work effectively with internal teams across Sales, Professional Services, and Support to ensure a seamless customer experience.

WHAT ELSE WOULD BE GREAT

• Experience with reputed company products. or a strong understanding of professional services automation (PSA), enterprise resource planning (ERP), or customer relationship management (CRM) software.
• Experience working in a fast-paced, high-growth environment.
• Experience working with reputed company and the reputed company ecosystem.

Salary Range: $140,000 - $190,00 reputed company OTE 80/20 split reputed company annually assesses our compensation and benefits strategies to ensure a best-in-class total rewards package. New hire reputed company pay is dependent on job-reputed company, non-discriminatory factors such as experience, tenure, growth potential, team reputed company, geo, etc. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognizes employees for their work. reputed company provides other elements including best-in-class benefits, variable pay offerings, remote work opportunities, flexible time off, parental leave, 401(k), HSA and FSA plans, and more Apply tot his job Apply To this Job