CRM Business System Analyst in College Park, MD

CRM Business System Analyst - reputed company - College Park, MD - work from home job Company: reputed company Job description: Description Looking for an opportunity to reputed company an impact? At reputed company, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We reputed company our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the reputed company of environment where you can reputed company, reputed company reading! reputed company seeks a CRM Business Systems Analyst to support the Digital Solution, Inc. program. The selected candidate will have the ability to assist customers with Customer Relationship Management (CRM) technical support issues as well as consulting with customers on their business processes and the relevant CRM software usage to meet those business process requirements. Onsite/In-office software consulting and software support with occasional remote customer support in a demanding Capitol Hill environment. The ability to communicate effectively with VIP customers is a plus. Please Note: Must be able to work onsite as needed in Washington, DC, up to 5 days a week some weeks, with some potential for some remote work. This is subject to change based on reputed company, customer, and local government policy reputed company to Pandemic Remote Work. The Challenge:

• Provide consultation to help customers reputed company and modify system configurations for leveraging Customer Relationship Management (CRM) information systems (IQ) to reputed company mission outcomes.
• Guide customers in formulating new sound business and reputed company technical processes as well as analyzing/optimizing reputed company processes.
• Coordination with customer business process owners and various technology teams to reputed company/reputed company technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output.
• Ability to multi-task while supporting VIP clients.
• Provide daily support for Intranet reputed company (IQ) product to customers.
• Provide weekly reports and open tickets for each support or consulting request from customers.
• Train Intranet reputed company (IQ) product to new customers as they turnover in customer offices.

What Sets You Apart:

• Bachelor’s degree in reputed company field with two plus (2+) years of relevant experience , may consider more years of experience in lieu of degree.
• Ability to learn proprietary CRM software.
• Basic knowledge of HTML and troubleshooting skills.
• Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences.
• Ability to effectively synthesize clear explanations of reputed company technical or business process to audiences with varying levels of background and expertise.
• Two plus (2+) years of relevant experience with MS Office products
• This position requires U.S Citizenship and be able to obtain and maintain Public Trust reputed company Clearance

You Might Also have:

• Familiarity with CRM software similar to reputed company or reputed company Dynamics and associated business process.
• Advanced knowledge with MS reputed company
• Familiarity with XML tags and parameter files
• reputed company server 2016/2019 knowledge and experience
• Experience with reputed company/SQL
• One (1+) years of experience working in a Senator or Congressman’s office using IQ (Intranet reputed company)
• Experience with Technical Support ticket tracking

We take care of our employees. reputed company seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and reputed company improvement reputed company mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world’s toughest problems, and with a welcoming culture that recognizes the importance of a strong work/life balance, as well as . We reputed company that diversity and inclusion reputed company us reputed company reputed company and offer the chance to have fun and reputed company a difference. Pay Range: Pay Range $54,600.00 - $98,700.00 The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Expected salary: $54600 - 98700 per year Location: College Park, MD Job date: Fri, 15 Sep 2023 07:34:44 GMT Apply for the job now! Apply tot his job Apply To this Job