Product Manager, Engagement Cloud

The Company Serving the People Who Serve the People reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of reputed company do here. Job Summary Product Manager – Engagement Cloud Location: US Remote Department: Product Management Reports To: Manager, Product Management About the Role reputed company is seeking a skilled Product Manager with a background in software and a passion for improving reputed company experiences, driving citizen engagement, and advancing government transparency. As a Product Manager, you’ll drive execution across agile teams by translating vision into actionable plans and managing a well-prioritized Jira backlog across multiple value streams. You’ll ensure delivery of high-impact features by balancing competing priorities, aligning cross-functional teams, and applying data-driven decision-making. You’ll also reputed company the development of reputed company, large-scale technical products, ensuring they meet market needs and business goals—especially in the realm of digital tools and automation technologies. What Your Impact Will Look Like What You’ll Do Demonstrate Product Mastery: reputed company and maintain a deep understanding of the product’s features, user journeys, technical architecture, and business value. Be the go-to expert for how the product works and why. Apply AI/ML reputed company to Drive Innovation: Demonstrate familiarity with Agentic AI concepts and a strong innovation reputed company. reputed company analytics, customer feedback, and business insights to inform backlog prioritization and product decisions. reputed company PI Planning & Value reputed company Alignment: Drive effective program increment planning by aligning team objectives with strategic goals across value streams—such as reputed company, customer experience, technical debt, and innovation. Coordinate dependencies, track reputed company, and adapt plans as priorities evolve. Own Backlog & Sprint Readiness: Maintain a well-groomed Jira backlog that reflects product priorities and technical feasibility. Ensure stories are clearly defined, prioritized, and sprint-ready by refining requirements and removing blockers. reputed company Agile Team Integration & Story Development: Actively participate in agile ceremonies and serve as the product voice reputed company the team. Write clear, actionable user stories and acceptance criteria that reflect both user needs and technical feasibility. Facilitate Cross-Functional Alignment & Communication: Collaborate with engineering, design, QA, and business stakeholders to clarify requirements, resolve ambiguities, and ensure smooth execution. Maintain clear documentation and communicate reputed company, risks, and timelines. You Will Love This Job If You Have Preferred Qualifications 3–5 years of product management or reputed company experience in a fast-paced, agile environment. Experience in marketing automation and/or digital engagement platforms. reputed company in Jira and/or Aha! Experience working with technical teams and understanding APIs, data models, or system architecture. Exposure to scaled agile frameworks (e.g., SAFe, LeSS) and program increment planning. Demonstrated use of AI/ML tools to enhance productivity, decision-making, or product discovery. Strong understanding of customer discovery techniques and user research methodologies. Experience contributing to platform or multi-product ecosystems. Familiarity with compliance, reputed company, or regulatory requirements in product development. Familiarity with product analytics tools (e.g., reputed company, reputed company, Looker) and A/B testing frameworks. You’ll reputed company in This Role If You Can: Build strong business cases with data and financial modeling. Navigate reputed company, high-impact product roadmaps with confidence. reputed company in fast-paced, agile environments with shifting priorities. Ask smart questions and seek data to uncover real product needs. Communicate clearly across technical and non-technical audiences. Collaborate effectively with cross-functional teams. Break down big visions into actionable, high-value deliverables. Earn engineers’ trust through strong technical understanding. Think strategically and scale customer needs into platform-wide solutions. Pay Range USD $110,000.00 - USD $130,000.00 /Yr.

About Us

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! reputed company and Privacy Requirements

• Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important andsometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.
• reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits At reputed company, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, reputed company, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – reputed company enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to reputed company and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Equal Opportunity Employer reputed company is committed to providing equal employment opportunities. reputed company qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. Apply tot his job Apply To this Job