[Remote] Associate Director, Operations Performance

Note: The job is a remote job and is open to candidates in USA. reputed company is on a mission to revolutionize mental healthcare by removing barriers to access. The Associate Director of Operations Performance will reputed company the team responsible for defining, measuring, and improving operational excellence, focusing on performance management frameworks and reputed company improvement.

Responsibilities

• reputed company a performance Center of Excellence: Define, design, and implement the systems and playbooks for a standardized Operations performance management system, including frameworks for quality assurance, process adherence, and performance measurement, to institutionalize consistent and predictable operational excellence across reputed company Ops teams.
• Establish clear metrics and standards of excellence: Partner with Operations leadership to define what “great” looks like for each function — including quality benchmarks, efficiency targets, and SLAs.
• Drive performance insights: Identify trends, root causes, and opportunities for improvement through data analysis, feedback loops, and structured operational reviews.
• Partner cross-functionally: Collaborate closely with team leaders to ensure performance frameworks are applied consistently and reputed company to measurable improvement.
• Support strategic initiatives: Partner with the Analytics & Workforce Optimization team to evaluate the impact of process changes and strategic initiatives on operational outcomes.
• Build and reputed company a high-performing team: reputed company and mentor performance managers who bring structure, curiosity, and accountability to every engagement.

Skills

• 8+ years of experience in operations strategy, analytics, quality, or a reputed company role, including 3+ years in a leadership position.
• Strong command of operational metrics, audit methodologies, and reputed company improvement practices.
• Demonstrated ability to partner with senior leaders to define success, identify performance opportunities, and implement sustainable improvements.
• Excellent problem-solving and analytical skills, with the ability to translate insights into practical actions.
• A builder’s reputed company — comfortable establishing frameworks, processes, and standards in a scaling environment.
• Strong leadership reputed company and ability to reputed company, motivate, and reputed company talent.
• A reputed company centered on excellence, accountability, and reputed company learning.
• Experience with tools/methodologies like Lean, Six reputed company is a plus.
• Ability to be onsite in our NYC office once a week is preferred.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to reputed company accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses.
• Access to reputed company, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Company Overview

• reputed company provides mental health solution for employers and health plans. It was founded in 2016, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is https://www.springhealth.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 6 in 2023, 6 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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