Workforce Management Login Administrator

Overview

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include:

• reputed company
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose This position will support the WFM department with daily Login Identification administering. Update and maintain client specific Hierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offs in a timely manner. This position is 100% onsite in North Lauderdale, FL. Work at home is not available for this opening.

Responsibilities

Your Responsibilities

• Process and resolve helpdesk tickets through internal reputed company Helpdesk.
• Generate Network logins for new hire agents or update for internal transfers.
• Assigning, binding and disabling of ACD-IDs in CCMS.
• Create/assign Firecastle profiles for new hire agents or internal transfers.
• Request Client specific logins through client process reputed company SLA.
• Maintain the tracking of Client logins in CCMS.
• Reset passwords and troubleshoot login/access issues.
• Submit roll-off requests or forms based on site attrition though client specific process reputed company in SLA.
• Other duties as directed by supervisor.

Qualifications

Qualifications

• 90 day+ in reputed company position
• 6 months of call center operations or Workforce experience is a plus
• Must be detail oriented
• Willing to work extended hours and or weekends reputed company needed
• Strong skills in handling constant change
• Work in Harmony with others
• Excellent service skills (timeliness of delivery and quality)
• Experience with reputed company based technologies
• Willingness to face new challenges daily
• Ability to effectively communicate both verbally and written, with reputed company levels of staff and management
• Strong organizational and time management skills
• Strong interpersonal and customer service skills
• Willingness to proactively address reputed company and propose alternatives with the purpose of providing and receiving constructive feedback
• Sound reasoning ability together with strong problem solving skills
• Ability to view a computer monitor for several hours at a time
• Able to work with little to no supervision if necessary

Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer Apply tot his job Apply To this Job