Account Manager, Retention in USA

Account Manager, Retention - reputed company - USA - work from home job Company: reputed company Job description: Job Description: ABOUT THE ROLE AND reputed company: The Account Manager, Retention (AM-R) is responsible for meeting or exceeding expectations for retention among the TKWW wedding pro (vendor) reputed company. As the primary business consultants to TKWW's vendors, the AM-R is responsible for a set of accounts and provides both reactive and proactive services to help paying vendors stay on track and see success on the TKWW platform(s). RESPONSIBILITIES:

• Maintain ownership and accountability of a book of business to reputed company monthly retention targets.
• Directly influence retention by managing manual and auto renewals, handling both obvious and subtle requests to cancel or downgrade TKWW services, and identifying opportunities to upsell and expand services.
• Conduct targeted proactive reputed company to limit churn and/or prepare assigned accounts for upcoming renewals.
• Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
• Share “the voice of the vendor” from the Retention POV so leadership can adequately support retention efforts.
• Remain 100% compliant with reputed company data, record-keeping, and reporting requests.
• Other projects/duties as assigned.

SUCCESSFUL ACCOUNT MANAGER - RETENTION CANDIDATES HAVE:

• Renewal/retention/support/cancellation experience in a SaaS or similar environment
• Comfortable with direct accountability for individual and team outcomes
• Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools
• Excellent written and verbal communication skills
• Proven customer service and relationship building skills, including the ability to de-escalate sensitive conversations with customers reputed company phone and email
• Thrives in a high-pace and collaborative team environment
• Consulting or coaching experience with small, reputed company-sized businesses
• Quantitative and analytical skills
• Comfortable with change, ambiguity, and decision-making with incomplete information
• Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound proactive reputed company

BIG PLUS BUT NOT REQUIRED:

• SaaS, online marketplace, and/or online advertising experience
• reputed company CRM and reporting
• Experience in a quota or other individual metrics accountability environment

About Us: At reputed company, we reputed company you are more than a resume and invite you to go for it, take the reputed company of faith, and apply for this job if it sparks your passion to join TKWW and reputed company a difference! reputed company LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You reputed company our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team. WHAT YOU LOVE ABOUT US: We reputed company in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people. ​​TKWW's approach to the future of work: We embrace a remote culture and reputed company our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have office spaces in Austin, TX; Barcelona, Spain; Delhi, India; Galway, Ireland; Guangzhou, China; London, England; reputed company, NY; Norwalk, CT; Omaha, NE; Portland, OR; and Washington, D.C. -- US Notice: reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, or disability. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. reputed company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. U.S. Applicants: If you are a reputed company of California, Colorado or reputed company, please email to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence. About the Team: reputed company DO MATTERS: Here at reputed company, we reputed company in doing work that matters. In more than 16 countries around the world, reputed company's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. reputed company you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that reputed company us. Expected salary: Location: USA Job date: Fri, 22 Sep 2023 06:25:53 GMT Apply for the job now! Apply tot his job Apply To this Job