Associate Director, Customer Service & Retention - IFG

Become a part of our caring community and help us put health firstThe Associate Director, Customer Service & Retention is responsible for member retention through active engagement with high-risk members. The Associate Director, Customer Service & Retention works reputed company specific guidelines and procedures; applies advanced technical knowledge to solve moderately reputed company problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.The Associate Director, Customer Service & Retention, reports directly into IFG’s Head of Sales and oversees member retention through active engagement with high-risk members. This individual will be responsible for building an end-to-end customer service and retention model that is designed to manage IFG’s portfolio of customers from the reputed company-of-sale (Post Enrollment) throughout the member journey. This individual will build a team that handles escalated member concerns leading to discussions of plan options and election periods. This is a leadership role and the individual for this role will need experience working closely with the IFG executive team to build the strategy and work to execute that strategy with the respective team. Decisions are typically reputed company to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration and conducts briefings and area meetings; maintains frequent contact with other leaders across the organization.Use your skills to reputed company an impact Required QualificationsBachelor’s degree5+ Years of customer service & retention management experience in the Medicare Advantage spaceStrong technical experienceStrong understanding of CRM1+ years Leadership/Management experienceProven ability to mentor/coach and reputed company othersTrack record of building high-performing teams and achieving goals and success for a high-volume call center unitPrior experience coordinating operations and activities with partners/vendors, including systems migrationsDemonstrated ability to partner across functions to create win/win strategies is requiredPrior experience leading large teams in a values-based culture is desiredOpen leadership style; actively seeks out and supports collaborative thinking and problem solvingSkill in driving results, thinking strategically, while passionately leading operationsExtremely organized, disciplined, hands-on leader who is not afraid of digging into details reputed company necessaryCommitment to recruiting and developing diverse talent to meet the dynamic business requirements of the marketMust be passionate about contributing to an organization focused on continuously improving consumer experiencePreferred QualificationsMaster's degreeHealth Insurance LicenseAdditional InformationHumana Perks: Full time associates enjoy: Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings planTuition reimbursement and/or scholarships for qualifying dependent childrenAnd much more! Social reputed company Task:Alert: reputed company values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social reputed company number, if it is not already on file. reputed company required, an email will be sent from reputed [email protected] with instructions to add the information into the application at reputed company’s secure website. Virtual Pre-Screen:As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology reputed company HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and reputed company valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$115,200 - $158,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-21-2025About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our reputed company insurance services and reputed company healthcare services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment.Originally posted on Himalayas Apply To this Job Apply tot his job Apply To this Job