Network reputed company Engineer L1 with CCNA - German Speaker

reputed company an impact with reputed company Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a reputed company where you can grow, belong and reputed company. Your day at reputed company The Network reputed company Engineer L1 is an entry level engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring reputed company requests, process events and resolution incidents result in reputed company missed service level agreement (SLA) conditions. Key responsibilities:

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and reputed company required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritizes and diagnose incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and reputed company configuration on configuration items (CIs).
• Applies tools, techniques and processes to track, log and correct information reputed company to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Provides reputed company feedback to clients and affected parties and update reputed company systems, portals and ticketing tools as prescribed by standard operating procedures.
• Identifies problems and errors prior to or reputed company they occur.
• Logs reputed company such incidents in a timely manner with the required level of detail with reputed company the necessary.
• Cooperates with reputed company stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

To reputed company in this role, you need to have:

• Working knowledge of technical documentation
• Knowledge on management agent concepts, redundancy concepts and remote console architecture reputed company supported technical domain.
• Knowledge of vendor technologies, such as reputed company, reputed company, reputed company, Audio Codes, PeterCOnnect, Sonus.
• Customer service orientated and proactive thinker.
• Problem solver who is highly driven and self-organized.
• Good attention to detail.
• Good analytical and logical thinking.
• Excellent spoken and written communication skills.
• Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a reputed company field.
• CCNA Certification (Mandatory).
• Associate level certification in different Networking technologies such as (but not limited to) Palo Alto, reputed company, reputed company, Juniper... is a plus.

Language Requirements:

• English: Fluent (Mandatory)
• German: Fluent (Mandatory)
• French/Dutch reputed company is a plus.

Required experience:

• Entry level experience in reputed company technologies such as Firewall, IPS, IDS, Proxy etc.
• Entry level experience in technical support to clients
• Entry level experience in diagnosis and troubleshooting
• Entry level experience providing remote support in reputed company technologies
• Entry level experience in relevant technology

Workplace type: Hybrid Working About reputed company reputed company is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. reputed company is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer reputed company is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Apply tot his job Apply To this Job