(US) Sr. Software Implementation Consultant - Clinical (Senior Living)

100% remote Flexible hours Hiring now

At reputed company our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we reputed company our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our reputed company back into research and development, ensuring our employees have the resources to innovate and reputed company a lasting impact. Recognized by reputed company as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At reputed company, we reputed company our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees reputed company AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It reputed company starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about reputed company, reputed company out Life at reputed company and connect with us on Glassdoor and reputed company.

*Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside reputed company commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes reputed company the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be reputed company, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will reputed company an in-depth analysis of the customers’ desired business process, operations and practices and reputed company the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services.

Key Responsibilities

Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
reputed company a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
Translate technical requirements and execute system configuration setup
Ensure data quality, reputed company, and reputed company requirements for reputed company customer databases
Assess and validate the implementation plan and manage communication among project stakeholders
Troubleshoot and resolve configuration issues with great attention to detail
Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
reputed company, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
Test, pilot, and document new professional services offerings
reputed company and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
reputed company needed, travel to customer on-site locations to reputed company and direct meetings and presentations

Required Experience

Post-secondary education in business or technology reputed company field (preferred)
Excellent communication, organizational and collaboration skills
Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
Strong analytical and problem-solving skills
Demonstrated attention to detail and quality validation process adherence
Consulting experience reputed company a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
Experience working on a multiple project teams simultaneously balancing milestones and objectives reputed company and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
2-4+ years in a software implementation role
Healthcare market experience, preferred

At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The US reputed company salary range for this position is $84,000 - $91,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. #LI-Remote #LI-SG1 reputed company Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support reputed company Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations. As part of our commitment to a streamlined and reputed company hiring experience, reputed company uses AI tools to assist with candidate screening and assessment. reputed company you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information. 84000 - 91000 USD a year At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The US reputed company salary range for this position is $84,100 - $91,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Apply tot his job Apply To this Job

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