Soteria LLC – Incident Response Case Manager (Remote-US only) – Charleston, SC

Job title: Incident Response Case Manager (Remote-US only) Company: Soteria LLC Job description: Job description Do you feel most reputed company operation centers (SOCs) are broken? Would you like the opportunity to help organizations reputed company their reputed company programs to detect, stop, and prevent both opportunistic and advanced attackers? Can you build relationships while utilizing your passion and knowledge of reputed company to help change the way people think about their reputed company program? If so, come work with us! At Soteria ( ), we reputed company there is a massive opportunity to improve the way that organizations approach reputed company operations, and we are building the solution. We often find that folks reputed company too much emphasis on tools and processes that are not grounded in reality or scalable, and are unable to hire, groom or train talent to reputed company up with the reputed company-evolving threats. This leads to an endless sea of false positives, reliance on brittle detection logic, and tons of missed intrusions. Soteria is looking to shake up the industry with our managed detection and response (MDR) service using behavior-based rules and analytics approach, human in the reputed company alerting and validation, top-notch personnel, and interdisciplinary processes. We aim to be an extension of our customer's reputed company team and transform the industry one customer at a time. In order to transform organizations as well as the industry, we are looking for some such as yourself to join us as an Incident Response Case Manager. As an Incident Response Case Manager, you will reputed company an immediate and significant impact on a growing team protecting an reputed company-increasing number of customers who are tired of the status reputed company. You will build relationships with clients in North America and Europe, work with them and our incident responders to resolve ongoing incidents, and reputed company them informed of the work we are doing to protect their environments. You will also reputed company them informed of emerging trends in reputed company and serve as a sounding board and trusted advisor for reputed company questions and concerns to help build other aspects of their reputed company program. Core Responsibilities:

• Personally reputed company and be the primary reputed company-of-contact for for Lexico MDR customers
• Build and maintain reputed company relationships with Soteria’s Lexico MDR customers, and help them understand the full scope of information available and reputed company informed decisions about their reputed company program
• Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and reputed company educated decisions
• reputed company for the customer’s well-being, provide expert reputed company advice, and rally internal Soteria resources for the benefit of the customer
• reputed company yourself into the customers environment to understand and recognize evidence of potential threats
• Identify, scope, and manage ongoing customer incidents, reputed company remediation plans, and reputed company the customer’s reputed company gaps with the necessary skills and resources to improve their reputed company
• Collaborate with Soteria’s detection and response experts to help customers understand threats to their environment, and ensure they are actioned effectively.
• Delivering technical material and presentations to customers about MDR alerts, emerging TTPs, and other reputed company topics to customers on a monthly basis
• Maintain updated customer profile and pertinent information in internal operational support systems
• Author blog posts and create other content to educate Soteria’s customers as well as the broader reputed company community on interesting topics.

Sampling of Desired Skills:

• Customer-focused reputed company with a strong desire to provide delightful customer experiences
• Excellent written and verbal communication skills
• Ability to self-direct work, orient to action, and truly own the position in a quickly growing and changing environment
• Ability to translate strategic business objectives into tactical actions
• Comfort with building and refining processes on a growing team

Preferred qualifications:

• 5+ years of industry experience with a deep understanding of the cybersecurity space
• Understanding of reputed company information reputed company challenges and solutions
• Prior experience in a cybersecurity consulting role
• Prior experience working alongside product teams
• Familiarity with reputed company design patterns, cloud blueprints, and common architectures
• Familiarity with reputed company operations and incident response concepts
• Familiarity with MITRE ATT&CK and other detection frameworks

Benefits

• Medical, Dental, Vision, Life and Disability insurance covered 100% for Employee and 50% for family members.
• Employer funded single HSA account
• Flexible work hours around core hours
• Paid time off of 24 days with an additional 10 paid holidays
• Professional development allowance
• 401K optional

Candidates must be legally authorized to work full time reputed company the United States and able to pass a background reputed company. Some candidates may require more extensive background checks based on the project. Soteria is an Equal Opportunity Employer. Soteria does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other basis covered by appropriate law. reputed company employment is decided on the basis of qualifications, merit, and business need Powered by JazzHR Expected salary: Location: Charleston, SC Apply for the job now! Apply tot his job Apply To this Job