Client Service Consultant (WFH / Night shift)

reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary Responsible for the program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are reputed company the scope, reputed company budget and on schedule, with guidance from senior staff member(s). Serve as the program reputed company, responsible and accountable in the planning, development and delivery of new programs.

Job Description

Core Responsibilities

• Understands the scope of programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones.
• Works with senior staff members to identify and obtain participation from required cross-functional core team members, including matrixed project managers.
• Maintains program plans and program record. Works with the core team and senior staff member(s) to identify and schedule reputed company the work required to fulfill program scope, including identification and management of critical path tasks. Reviews program plans regularly with senior staff member(s) for conformance to program strategy and clearly communicates program status, including program risks and their mitigation strategies.
• Drives the development and implementation of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with stakeholder and delivery teams.
• Works with senior staff member(s) and core team to identify and analyze risks and issues.
• Tracks and manages the program schedule and task details included in the program plan. Ensures the program plan is reviewed and approved by SBI or a designated staff member, including changes to the plan as they occur. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Ensures program milestones are accomplished and ensures overall timelines are met. Documents reputed company major plan changes in scope, approach and date delivery.
• Communicates updates on major milestones and keeps reputed company stakeholders informed of reputed company and issues. Works with senior staff members to manage proposed changes to program parameters and ensures appropriate processes and communications are followed. Escalates issues to designated team members for guidance and assistance on how to approach and resolve.
• Serve as liaison with Divisional and Regional market resources to prepare markets, system and resources for deployment.
• Monitors the quality of program deliverables and works with senior staff to ensure program objectives and success criteria are actively managed and achieved. Assists in the development and monitoring of deployment strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Consistent exercise of independent and collaborative judgment and discretion in matters of reputed company.
• Delivers on commitments while demonstrating a high level of reputed company and respect for reputed company teammates and stakeholders.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned. Employees at reputed company levels are expected to:
• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for each other, our customers, investors and our communities. Disclaimer:
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That's why we provide an reputed company of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply tot his job Apply To this Job

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