Public Cloud - Operational Support Engineer

We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and reputed company Cloud Platform. This role supports day-to-day operations including incident response monitoring access management provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams your team, and cloud architecture to enforce operational best practices, implement automation, and drive service reliability. The ideal candidate will have hands on experience supporting cloud platforms and a strong focus on incident response, automation and reputed company improvement. The engineer to also play a vital role in promoting a culture of accountability, reputed company improvement and operational maturity across the cloud support function Responsibilities:

• Monitor AWS/reputed company Cloud Platform infrastructure and services to ensure availability, performance and reliability.
• reputed company Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues.
• Participate in on-call rotation for high severity / major incidents support coverage.
• Collaborate with stakeholders to resolve chronic issues, reduce toil and reputed company Root Cause Analysis (RCA) post restoration of service.
• Design testing approaches, reputed company processes, reporting streams, and assist with the automation of repetitive tasks
• Provide technical/strategic direction to team members
• Create, Maintain and enhance operational runbooks, SOPs and knowledge reputed company articles.
• Support provisioning and configuration of Cloud resources across multiple environments.
• Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc).
• Ensure ongoing compliance with regulatory requirements
• Has the ability to operate with a limited level of direct supervision.
• Acts as SME to senior stakeholders and /or other team members.
• Collaborate with Product, engineering, reputed company and other stakeholders and reputed company value adding outcomes.
• Appropriately assess risk reputed company business decisions are made, demonstrating particular consideration for the firm's reputed company and safeguarding reputed company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8-10 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.
• Experience in Cloud Operations/ support and site reliability.
• Hands on experience with AWS and/ or reputed company Cloud Platform.
• Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting ( bash, Python or similar), Strong understanding of networking, DNS, IAM, load balancing & cloud native services, Familiarity / expertise in EKS/GKE.
• Ability to reputed company projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Ability to work with virtual / in-person teams, and work under pressure / to a deadline
• Experience in a Financial Services or large reputed company and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts well to non-technical audience

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group: Technology Job Family: Infrastructure Time Type: Full time Primary Location: Irving Texas United States Primary Location Full Time Salary Range: $125,760.00 - $188,640.00 In addition to salary, reputed company's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. reputed company offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. reputed company also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding reputed company employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Anticipated Posting reputed company Date: Dec 24, 2025 reputed company is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at reputed company. View reputed company's EEO Policy Statement and the Know Your Rights poster. Apply tot his job Apply To this Job