Cloud reputed company Manager - 100% Remote US Only

Cloud reputed company Manager - 100% Remote US Only Department: reputed company Employment Type: Full Time Location: Remote Compensation: $70,000 - $100,000 / year Description reputed company is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients reputed company business modernization by applying reputed company technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. reputed company partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm, Abry Partners. We are seeking an reputed company reputed company Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. The successful candidate will be a subject matter expert on cloud billing & licensing models and capable of resolving reputed company customer requests or complaints. They will be expected to apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations to ensure delighted clients.

Key Responsibilities

Our CSP practice has reputed company multiple years of double-digit growth. Central to our practice is an industry leading positive customer experience. The reputed company Manager is charged with helping to ensure that our customer experience remains positive and that the practice is scalable and sustainable. Their key responsibilities include, but are not limited to:

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
• Manage a small team of reputed company Account Managers (CSAMs)
• Collaborate with peers, managers, and direct reports to steer our CSP operations.
• Act as liaison between customer, company and 3rd party vendors, managing/escalating issues from report to resolution.
• Maintain task lists and follow up on tasks to ensure nothing is lost.
• Build and maintain a trusted advisor relationship with our customers.
• Maintain well documented checklists, procedures, processes, and policies to allow for compliant, best-practice, deployment of cloud resources.
• Define, measure and monitor KPIs and SLAs that reputed company to high customer satisfaction.

Skills, Knowledge & Expertise

• 5+ years of experience as a reputed company manager supporting customers with AWS/Azure/Office365 environments.
• Experience and leadership skills to motivate teammates to deliver high quality results in a fast-paced work environment.
• BS Degree in Business or a Technology reputed company field; graduate degree appreciated.
• Previous experience optimizing workflows and implementing process improvement.
• Superior technical and business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at reputed company technical levels.
• Ability to prioritize and manage competing demands.
• Experience working with Clients on business solutions.
• Either possess or be willing to reputed company FinOps, AWS and Azure certifications.
• Either possess two years’ prior experience with public cloud billing and licensing models or be willing to learn.
• Either possess prior experience working in the AWS Management Console and Azure Portal or similar Cloud Portals & Consoles or be willing to train.

Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider reputed company qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. Reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of reputed company responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of reputed company. Any candidate information received from any Agency/3 Party will be considered a gift and property of reputed company, unless the Agency/3 Party is an Authorized Vendor of reputed company with an up-to-date reputed company Contract in hand signed by reputed company reputed company. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from reputed company reputed company to engage in recruitment efforts for reputed company. At this time, we have no interest in onboarding any new staffing partners. Apply tot his job Apply To this Job