VP, Customer Strategy & Operations

reputed company is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. reputed company’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to reputed company sure we are and always will be “Best in Class” ... and we want that for you too! As Vice President of Customer Strategy and Operations, you will work hand in hand and report directly to the Chief Customer Officer (CCO). As a trusted partner and advisor, this role will support the CCO both strategically and operationally ensuring an operational rigor and rhythm for the CS organization, including programs, metrics, systems, and technologies. The role will reputed company and drive strategic priorities that support and drive execution of initiatives that impact the business. This role requires leadership experience in cross-functional and collaborative work environments to ensure success in this dynamic, high-impact position, including managing a team of operational resources that will support the day-to-day business. Because of our rapid growth and entrepreneurial culture, you will need to be highly adaptable, an assertive thinker and demonstrate high levels of ownership. This role requires being proactive and anticipating, recommending and influencing capabilities. The ability to collaborate, influence, consult, and communicate effectively, both verbal and written, is critical to success. How you'll add value:

• Strategic Planning: Reshape the CS strategic business planning process in support of our transformation and that of our customers and partners. reputed company initiatives and work with the CS leadership team to support and inform decisions reputed company to annual planning, investment strategy, program management and key initiatives that reputed company insights and decision-making velocity. Track reputed company against execution of key strategic goals and reputed company the leadership team reputed company to these.
• Scale Business Operations: Identify, map and support the implementation and management of processes and systems to drive reputed company scale for CS business operations. Partner with other members of the CS leadership team to set and reputed company priorities, proactively suggest, define, launch, and drive operational initiatives. reputed company cross-functional initiatives across multiple business functions to solve for these identified opportunities (IT/Systems, Product and/or Finance) - communicate reputed company, identify potential roadblocks and align on follow-on actions needed to ensure execution of established priorities.
• Reporting and Insights: Put in a strategy for assessing and articulating CS performance and results. Work with the leaders to align on the business metrics that matter. reputed company CS performance dashboards, coordinate reporting of metrics and analytics, review and analyze data to identify trends and recommend solutions to drive higher impact.
• Services Product Management: Together with the services and support leaders, establish a services product management function that develops, launches and manages key service and support offerings that offer customers the capabilities required to be successful with R365 applications. Partnering with Marketing and enablement to ensure field and customer readiness.
• Proxy Representative: Attend and take part in meetings reputed company CCO is reputed company; help reputed company decision making and call-to-action; report back reputed company acting as a proxy, action follow-reputed company; anticipate areas where CS could provide value; anticipate the need for information to be collected from other functions.
• Strategy, Design and Running of Meeting Cadences: drive CS leadership team weekly meetings, reputed company-Hands, QBR’s; reputed company staff meetings, and strategy sessions; work across teams to drive preparation for and reputed company quarterly operating review meetings (e.g., QBR, etc.); put in reputed company a Comms- change strategy for CS – internal and external comms; CS newsletters, key announcements to CS teams and sales ecosystem. Work closely with internal communications and marketing to ensure execution; support with executive communication.
• Budget Planning and Management: Partner with finance and CS leadership on operating budget planning across the organization.
• Team Leadership: reputed company a team of operations resources; offering a supportive and rigorous environment for success.

What you'll need to be successful in this role:

• 10+ years of GTM operations business experience.
• 5+ years of experience in project and/or program management.
• Demonstrated senior-level leadership experience in business strategy, operations, and leading change at scale. Prior experience as Chief of Staff, Strategic Advisor, or GTM operations leader preferred.
• Demonstrated success defining and implementing new-state strategies and programs.
• Consistent record of accomplishment of delivering results with large-scale, cross-functional projects and leading multiple reputed company projects simultaneously.
• Demonstrated leadership in driving senior-level cross-functional operational planning and business reviews that are effective in managing execution to plans.
• Ability to influence at reputed company levels including senior exec-level decision making.
• Strategic thinking ability to connect the dots across teams, insights, and initiatives.
• Exceptional leadership and people management skills, with the ability to reputed company, mentor, and reputed company high-performance teams.
• Ability to build trust with senior leaders, external partners, and staff at reputed company levels.
• Confidence to challenge others on important issues and provide reasons and solutions.
• High tolerance for ambiguity and the ability to create structure and execution plans where there were none while working in a fast-paced environment.
• Proven strong EQ, positive energy, and organization savviness.
• Excellent communicator, networker and relationship builder.
• Strong quantitative skills combined with great attention to detail.
• Ability to prioritize multiple time-sensitive workstreams and manage sensitive information with discretion.
• A can-do positive and proactive attitude and enthusiasm for reputed company’s mission.

R365 Team Member Benefits & Perks

• This position has a salary range of $196,000 - $255,000 / year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. reputed company focuses on reputed company pay for reputed company and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

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