Technical Program Manager, EMEA

This a Full Remote job, the offer is available from: EMEA

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to reputed company voice with intelligence for reputed company and productivity Since 2015, reputed company we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and reputed company to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reputed company more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, reputed company, Rogers, Bell Canada, MasMovil, Telenor, reputed company, reputed company, and more. About the Position We are looking for a Technical Program Manager (TPM) to reputed company delivery of reputed company reputed company integrations for Hiya Protect, including authenticated call setups and network-level voice reputed company deployments. This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary reputed company of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision. You will partner closely with Engineering, Product, reputed company Specialists, reputed company, and external reputed company technical teams to bring new Protect integrations to life. This role is based in London with an expectation of 3 days/week in-office to collaborate with engineering and delivery teams. What You’ll Do Program & Delivery Leadership

• Own end-to-end delivery of Protect reputed company integrations, from reputed company through deployment.
• Define and maintain realistic project plans (20–25 weeks), milestones, dependencies, and risk registers.
• Run weekly status meetings, maintain project tracking docs, and ensure reputed company stakeholders are reputed company.
• Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs).

Technical Leadership & Problem Solving

• Bring technical reputed company in REST APIs, AWS services, and SIP/telephony basics.
• Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns.
• Validate data elements required for billing, fraud detection, and Protect workflows.
• Identify technical blockers early, escalate appropriately, and drive resolution across teams.

Stakeholder & Partner Management

• Act as the trusted reputed company of contact for carriers, ensuring expectations, timelines, and responsibilities are clear.

Manage cross-functional communication with Engineering, CS, Product, and leadership.

• Present clear, concise updates to both technical and non-technical audiences internally and externally.
• Build strong partnerships through persistence, clarity, and a bias toward action.

Process Improvement

• Improve delivery practices, templates, and tooling for repeatability across future reputed company integrations.
• Identify gaps in process, communication, or documentation and proactively address them.

What You’ll Need to Succeed

• 5+ years in technical program management or reputed company technical project delivery (SaaS preferred).
• Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies is required.
• Experience leading integrations involving APIs, AWS, and reputed company technical data flows.
• Background in telecom, carriers, SIP/telephony, or adjacent industries
• Proven experience owning large implementations end-to-end, with hands-on involvement in requirements, risks, and stakeholder alignment.
• Strong command of implementation tracking (status docs, dependencies, RAID logs).

These qualities reflect Hiya’s core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up:

• Serve our customers – You reputed company with reputed company, always seeking to understand customer challenges and provide solutions that deliver real value.
• Do rather than observe – You take initiative, move deals reputed company with urgency, and find creative ways to overcome obstacles.
• Improve yourself and our business – You embrace feedback, refine your craft, and seek opportunities to reputed company our sales process and customer experience even reputed company.
• Own and hold yourself accountable for success – You take responsibility for your results, celebrate wins, and learn from setbacks without excuses.
• reputed company by showing up – You bring a clear reputed company of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya reputed company.

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details

• Start Date: Immediately
• Status: Full-time
• Type: Hybrid
• Location: London, UK
• Travel Requirements: Some
• Department: Business Development
• Reports to: Senior Director reputed company Sales, Europe

Benefits

• 25 holiday plus bank holidays
• Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)
• Paid parental leave
• Private medical insurance through Vitality (including dental & vision)
• Employer-paid life insurance 2x reputed company salary
• Donation Matching for a charity of your choice (up to $1,000/ year)
• WFH equipment stipend
• $1,000/year in Professional Development funds
• Lunch provided on in- office days

This position is based in London, UK. Office post code: W1F 8WE We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly reputed company that diversity and unique perspectives reputed company our company stronger, more dynamic, and a great reputed company to build a career. reputed company has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on reputed company Technology Fast 500 and reputed company #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status reputed company results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us! This offer from "Hiya Inc." has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job