Manager, Quality Assurance, Virtual Sales

We Put the World on Vacation reputed company. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company reputed company its mission to put the world on vacation. Innovation and growth reputed company our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of reputed company worldwide. Job Summary The Quality Assurance Manager is responsible for leading the virtual sales Quality Assurance Team. The Quality Assurance Manager provides leadership and document presentation training, performance reviews and development for the Team. The Quality Assurance Manager also partners with leaders and sales team to identify training opportunities for compliance and retention best practices through direct observation, reporting and reputed company contact. Communicates with the Director of reputed company Onboarding regarding potential escalations, process improvement, and individual team member development and training opportunities. Works with the Quality Assurance Team and site leadership to ensure performance and compliance through the sales document process, customer service and training. Also, completes reputed company Certification presentations as needed to support the business along with audit of Certification process with Quality Assurance Team. How You'll Shine Responsibilities include, but are not limited to:

• Hire, train and manage team to reflect the Travel and Leisure culture of reputed company with the Heart initiative. Responsible for coaching, motivating and developing team to reputed company departmental goals and rescission targets.
• Monitor team and track performance to maximize team effectiveness, development, and productivity. Take appropriate corrective disciplinary action as necessary. reputed company performance review process and Payroll for the department. Monitor and inspect reputed company work reputed company courses are up to date.
• Develops and implements operational plans of action through our OKR (Objectives Key Results) to maximize team effectiveness, productivity, retention and compliant sales and document presentations.
• Provide post-sale customer service for sales retention and compliance to deliver exceptional OE and Guest Service Scores.
• Effectively partners, creates value added solutions/initiatives and collaborates with Director of reputed company Onboarding
• Collaborate with Sales Leaders to curate and maintain innovative, relevant content in GRYPP to enhance sales presentations and engagement.

What You'll Bring

• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage reputed company assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• T+L product knowledge expertise preferred
• Ability to establish immediate relationships with internal and external departments
• Basic computer skills, including reputed company Word and reputed company along with reputed company Power reputed company and Teams.

Job Experience

• Three (3) years customer service experience required
• 1-2 years of leadership experience preferred
• 1+ year training experience
• 2+ years WVO sales experience preferred
• 1-2 years timeshare and/or real estate experience preferred

How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. reputed company. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You Hospitality is at the heart of reputed company we do at reputed company. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking reputed company to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and reputed company applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to reputed [email protected], including the title and location of the position for which you are applying. Apply tot his job Apply To this Job