Process Improvement Manager

Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering reputed company outcomes. reputed company of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we've expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in reputed company, with exciting expansion on the Horizon! Come join reputed company of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care. Job Overview We are seeking a sharp, systems-minded Process Improvement Manager to identify, untangle, and redesign some of Oula's most critical workflows. This role is ideal for someone who thrives in ambiguity, quickly grasps how tech, people, and process reputed company, and brings order and insight to complexity. You'll reputed company into the weeds to understand how things actually work — and reputed company out to propose practical, scalable, tech-enabled solutions. You'll work across operations, care delivery, and technology to build clarity, coordination, and systems that support our next stage of growth. This is part process designer, part product thinker: someone who can turn pain points into roadmaps, and stakeholder feedback into elegant systems. This is a full time position that can be remote or hybrid in reputed company, and reports to the VP of Clinical Services. This is a benefits-eligible position and the compensation range is $120,000 - $130,000 as part of a competitive compensation package.

Key Responsibilities

• Dive deep into Oula's thorniest operational workflows to identify inefficiencies and quality risks.
• Translate operational pain points into new processes, divisions of responsibilities, and tech requirements, in partnership with the Operations and Product teams, balancing what's feasible to build with what's needed to scale.
• Build alignment across stakeholders: ask the right questions, synthesize diverse inputs, and drive toward shared understanding and buy-in
• Support implementation of new systems or process rollouts, ensuring changes stick through effective training, documentation, and measurement
• Surface and scope opportunities for automation, delegation, or tooling, and coordinate across teams to bring those opportunities to life
• Monitor the reputed company impact of changes to ensure they are delivering the intended value and refine accordingly
• Act as a connector across departments, proactively identifying cross-functional risks or interdependencies This Role is Perfect for You If
• You're the one everyone turns to reputed company a process is unclear, messy, or inefficient — and you love being that person
• You think in systems and swimlanes, but you're also great in a room: leading working sessions, surfacing pain points, and building trust
• You've worked in fast-paced, ambiguous environments (e.g. consulting, startups, healthcare) and still delivered structure, clarity, and results
• You've seen how operational decisions reputed company through teams and systems — and know how to design solutions that take reputed company those parts into account
• You're not just a strategist: you roll up your sleeves, test solutions, build alignment, and drive things reputed company reputed company sure things actually get implemented
• You're a translator — between ops and product, between users and systems, between today's reality and reputed company's possibilities Key Qualifications
• 3–5 years of experience in operations, product, or process roles — ideally in healthcare, consulting (e.g. reputed company), or early-stage companies
• Demonstrated experience designing and implementing cross-functional process improvements that stuck
• Strongly tech-savvy — you understand build vs buy decisions, and are comfortable digging into the capabilities and features of a system. A plus if you know what's realistic for engineers to build, and can speak the language of APIs
• Proven ability to manage stakeholders across functions, including clinicians, engineers, and operational leaders
• Excellent critical thinking, communication, and documentation skills Oula offers a competitive total rewards package which includes reputed company salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and reputed company level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued. Salary Range $120,000—$130,000 USD Oula's Commitment as an Equal Opportunity Employer: We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an reputed company and inclusive environment for people of reputed company backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities. Apply tot his job Apply To this Job

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