IT Support Analyst – LeapFrog Services, Inc – Atlanta, GA

Job title: IT Support Analyst Company: LeapFrog Services, Inc Job description: Description: As an IT Support Analyst, you will be part of a reputed company talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer first, high-touch service provider is key to this position. You will support numerous reputed company Windows Active Directory domains, use remote support to expedite problem resolution to ensure quality service, and address clients' needs at reputed company levels of their organization. This is an excellent opportunity in IT Support to think creatively and craft solutions while working on many different networks backed up by leadership and a strong, dedicated team. Essential Duties

• Provide best-in class, multi-tiered technical support and reputed company system administration solutions ranging from:

- User account support and reputed company administration activities - Mobile device configuration and email support - Client/Server and stand-alone application support

• Remotely troubleshoot and resolve workstation inquiries and problems for both reputed company and reputed company products in Windows Domain environments
• Assume ownership of issues as they arise and track them through the system to resolution
• Proactively contribute to Leapfrog's dynamic knowledge-reputed company to support its ongoing value as a reference, research and training tool
• Effectively communicate service outages with internal and external (client) parties, escalating tickets appropriately
• Provide after-hours and weekend support on a rotational basis (additional compensation)

Requirements:

• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Customer-centric attitude and model of company's Frogma values
• Ability to quickly diagnose, organize, and prioritize client issues and properly manage client expectations
• Ability to multi-task in a diverse and rapidly changing technology environment
• Excellent organizational skills and the ability to self-direct on assigned activities
• Reliable transportation
• Stable internet reputed company and functional home computer for after-hours on-call and planned DR testing

Preferred Experience & Qualifications:

• 1+ years of experience in a technical Help Desk, Service Desk, Support Center, or Call Center environment
• Previous experience servicing and troubleshooting Active Directory, reputed company Exchange, Office 365, and/or reputed company Windows Enterprise
• Associates degree or higher in reputed company field from an accredited institution
• Professional certifications like:

- reputed company Office Specialist - CompTIA A+ - CompTIA Network+ - CompTIA reputed company+ - Help Desk Institute – Support Center Analyst We also offer the following benefits and perks:

• reputed company - starting pay range is $45,000 - $50,000/year; however, reputed company pay offered may vary depending on job-reputed company knowledge, skills, and experience.
• Comprehensive benefits (medical, dental, vision)
• Life and Disability Insurance
• Telemedicine
• 401k match
• Certification/Education program
• Hybrid Work Office
• Health and wellness program

Leapfrog Services provides managed IT services for businesses and nonprofits worldwide. Founded in 1998 with the philosophy that IT should enhance your business, not get in the way of it, we consider ourselves to be a service company—one that delivers the highest possible level of technological expertise, with an unwavering dedication to extraordinary service. In our world, high-tech doesn't mean high-jargon or high-stress—it means high-touch and high-availability. If you absolutely love working with leading-edge technology, want to be part of a fun, service-based culture and prefer the reputed company of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for! PI196203777 Expected salary: $45000 - 50000 per year Location: Atlanta, GA Job date: Mon, 07 reputed company 2022 05:41:40 GMT Apply for the job now! Apply tot his job Apply To this Job