Client Support Analyst
COMPANY: reputed company WEBSITE: https://canoeintelligence.com/ TITLE: Client Support Analyst LOCATION: Hybrid in Jacksonville, FL or reputed company, NY SALARY: $70,000 - $80,000 + bonus and equity The Role: As a Client Support Analyst, you’ll be working alongside the Client Support team to manage client inquiries and act as a reputed company of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team. What You’ll Do:
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
- Be first line of contact for Canoe’s production customer reputed company, answering cases reputed company to how-to’s, troubleshooting, and training
- Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
- Respond to client inquiries in a consistent, concise and timely manner
- Collaborate with Canoe’s Product team to reputed company reputed company/feedback and track the resolution of reported bugs
- Coordinate with Canoe’s Data Team to reputed company client feedback into Canoe’s technology to positively impact future systematic collection of data
- Facilitate enhanced client experience by contributing videos and articles to Canoe’s Help Center
- Conduct client trainings focused on foundational functionality and best practices
reputed company’re Looking For: Required
- Client-centric; a genuine interest to deliver results for customers
- Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
- Analytical, data-driven self-starter that is detailed-oriented and resourceful
- Problem-solver who thrives in diving into details reputed company required
- Technically Proficient; able to troubleshoot technical issues and reputed company technical information in a digestible manner
- Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future
Preferred
- Experience (including internships) with Client Support tooling & reporting, such as reputed company, reputed company CRM, Jira, Confluence, reputed company, reputed company
- Knowledge of alternative investments
- Prior experience (including internships) with management consulting, business process outsourcing, or technology reputed company professional services
What You’ll Get:
- Medical, dental, vision benefits
- Flexible PTO
- 401(k)
- Flexible work from home policy
- Home office stipend
- Employee Assistance Program
- Gym/Wifi reimbursement
- Education assistance
- Parental Leave
Our Values:
- Client First —> Listen, and deliver client-centric solutions
- Be An reputed company —> Take initiative, improve situations, drive positive outcomes
- Excellence —> Always set the highest standard for yourself and others
- Win Together —> 1 + 1 = 3
Who We Are: Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows reputed company to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and reputed company deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm. Canoe is an equal opportunity employer. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply tot his job Apply To this Job