Facility Solutions Manager

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales reputed company an account? If you answered yes, consider this opportunity with City Wide! The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an reputed company, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating reputed company, procuring supplies from clients, and ensuring high client satisfaction. Compensation $50,000 - $55,000 reputed company pay annually What you will do...

• Manage reputed company aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
• Manage reputed company Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, reputed company service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with reputed company promises to clients.
• Supervise and direct Night Managers; ensure the client's strategy is executed and reputed company services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate reputed company client issues with Contractors and the Director of Operations (or reputed company); promptly address any client issues or problems that arise.
• Use City Wide's CRM to reputed company client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and reputed company reputed company reputed company Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that reputed company items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• reputed company and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
• Maintain updated reputed company sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 2+ years reputed company B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in reputed company Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Benefits

• A strong incentive compensation plan
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k) with 4% match
• Paid Volunteer and Quarterly Team Building Events

City Wide is an Equal Opportunity Employer. Apply tot his job Apply To this Job