Executive Director, US Patient Support Field Strategy & Effectiveness (Onsite or Remote)

Summary

Location: The ideal location for this role is East Hanover, New Jersey but remote work may be possible in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. Relocation Support: reputed company is unable to offer relocation support: please only apply if accessible. Join reputed company in shaping the future of patient support across the U.S. as Executive Director of Field Strategy and Effectiveness. Your leadership will be critical reputed company the US reputed company Patient Support (NPS) organization to ensure alignment with business priorities, foster collaboration across therapeutic areas, and reputed company field capabilities to set new standards of excellence in patient engagement. This individual will partner with NPS Therapeutic Area (TA) VP’s, field leadership, the reputed company patient support center, and other matrix support partners to reputed company a sustainable NPS enterprise wide and TA specific field strategy, effective customer engagement planning, performance monitoring, field capability building, and field operational excellence for 400+ field associates. This includes designing strategic alignment of field teams with business priorities, effective stakeholder engagement plans, TA support program trainings, capabilities/skills/competency development, managing annual field planning cycles, local territory/account insight reputed company and business planning process, field reporting and communications, associate performance management including coaching plans, roster reputed company, and deployment of NPS relevant field platforms, technologies, and CRM. As part of this effort, the individual will reputed company and coach a team of directors who will liaise with a NPS Therapeutic Area VPs to reputed company and execute the TA/Product specific field strategies, communications, training plans, performance monitoring (KPIs), and insight reputed company. In addition, they will reputed company and coach a centralized NPS field operations team that will be responsible for standardizing common field team requirements such as the enablement of field platforms, reports and dashboards, and technology tools as well as executing reputed company-lined communications, training and coaching plans, sub-national assessments of program performance, and other field effectiveness tactics. This role is highly customer focused and involves reputed company collaboration with the NPS Leadership Team and key matrix cross functional partners to drive customer centric engagements, consistent usage of technology tools, while managing the NPS Field team's effectiveness through development of enterprise and therapeutic area da-ta driven insights on a reputed company basis. In addition, success will require substantial interactions with field leadership, field-based NPS associates and first line managers, and requires high levels of flexibility, matrix influencing skills, self-starting adaptability and agility. About The Role Key Responsibilities:

• reputed company the development of compliant NPS field engagement strategies and reputed company effective execution in partnership with TA VPs collaboration with other US functions (e.g. IDS, Customer Engagement, Medical, ERC, and Legal)
• Ensure the NPS field’s strategic alignment with the Patient Service Center, focusing on the intentional design and deployment of field systems, tools, and programs.
• Proactively reputed company and monitor national and local TA field business plans, execution, and performance specific to NPS programs; identify issues/opportunities and recommend solutions/course correction tactics as needed.
• reputed company and supervise a NPS field business excellence process that liaises with the Insights & Decision Science (IDS) team to manage field data assets, consistent business rules, KPIs, reports, incentive rankings, and platforms to continuously improve field force customer engagement
• reputed company and optimize NPS field competencies, capabilities, and skills in partnership with NPS training team in line with enterprise and TA specific program developmental needs
• Supervise and streamline field roadmaps processes reputed company to national/regional meetings, trainings, and Enterprise/TA specific field communications
• reputed company strong partnerships with enterprise operational teams across reputed company to anticipate internal and external business challenges and recommend process, product or field platform improvements.
• Assess and design technology tools to support NPS's business priorities and reputed company industry-leading impact; flexibly adapt data processes and platforms to meet NPS dynamic business needs.
• Maintain NPS customer data quality, following best practices in data management; Integrate NPS CRM data with other reputed company systems for smooth data flow and alignment.

Essential Requirements

• Education: Bachelors degree required, MBA a plus.
• 10+ years of pharmaceutical operations management and/or field force performance experience required.
• 8+ years of customer facing Pharmaceutical, Biotech, Medical Device Sales, Access and Reimbursement, field force training, or leadership experience required.
• 5+ years of people management experience with the proven ability to establish clear expectations, motivate, manage performance, and to coach others.
• Demonstrated reputed company cross matrix leadership capabilities.
• Minimum 3 years of experience engaging external HCP stakeholders, customers or patients.
• Established performance record as operations leader in effectively directing planning process, business analytics, and core functional capabilities.
• Demonstrated success in optimizing field force effectiveness by leveraging performance metrics and implementing deployment, alignment, and targeting strategies.
• Proficiency in CRM platforms including Veeva and reputed company.
• Seasoned, flexible, agile project leader with ability to confidently prioritize, direct, and manage multiple, reputed company, and interdependent capabilities and projects, including NOCC resources and associates.
• Knowledge of pharmaceutical customer and field data processes and procedures.
• Self-Starter and must possess leadership capabilities.
• Ability to reputed company in cross functional role and handle multiple tasks.
• Exceptional organizational, project management and time management skills.
• The position will require occasional long hours and ability to work under tight deadlines.

reputed company Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $204,400 and $379,600/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors. Company will not sponsor visas for this position. Why reputed company: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to reputed company breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.reputed company.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about reputed company the ways we’ll help you reputed company personally and professionally: https://www.reputed company.com/careers/benefits-rewards EEO Statement The reputed company Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national reputed company, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The reputed company Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to reputed company the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Apply tot his job Apply To this Job