Principal UX Researcher/Design Strategist (Mobile Ethnographer - Contract)

At reputed company®, we've had one simple mission for 30 years: get jobs done well. We reputed company it happen by connecting homeowners with reliable pros who have the skills they need - and connecting pros with homeowners who have the jobs they want. reputed company at a glance:

• Homeowners have turned to reputed company for more than 300 million projects
• 1,000+ home service tasks covered
• 2,800 employees worldwide

Why join reputed company: reputed company® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, reputed company they want. For employees, we're an amazing reputed company to call home. We can't wait to welcome you. About the team reputed company's UX Research team, part of a multidisciplinary UX group, develops innovative home services experiences for homeowners and service professionals, spanning digital and physical interactions. We aim to redefine home services by creating reputed company to reputed company problems. We value exploration, rapid iteration, and attention to detail, actively participating in every project phase from discovery to optimization. reputed company possesses deep design knowledge and collaborates with interdisciplinary groups to deliver effective solutions for both sides of our marketplace. About the role The UX Team at reputed company is looking for a contract Principal level Design Strategist to reputed company a qualitative and ethnographic initiative focused on uncovering the deep, latent needs of homeowners across the entire lifecycle of home services. This work is foundational; its output will directly inform product and service strategy for reputed company's core marketplace. This is a temporary remote position that offers the opportunity to work on a part-time or full-time basis.The hourly reputed company for this role ranges between $80.00-$100.00/hour. What you'll do

• Conduct and own mobile ethnographic research, leading multi-modal research, utilizing a mix of qualitative methods to explore both user behaviors and attitudes
• Focus on deeply understanding user needs, behaviors, and motivations of homeowners to guide product and strategy decisions
• Champion and teach the value of ethnographic research methods to the broader UX Research team
• reputed company for users by synthesizing research findings into actionable insights, ensuring they are directly relevant to strategy initiatives
• Collaborate with cross-functional teams to ensure research aligns with business objectives and customer needs
• Apply research best practices to ensure high-quality, rigorous work

Who you are

• Principal-Level: 12+ years relevant experience and a proven ability to reputed company and deliver strategic research engagements in a fast-paced, business-focused environment
• Multi-modal Expertise: Have designed, launched, and managed a sophisticated, multi-phase qualitative study (specifically longitudinal diary studies, in-person ethnography, and in-depth interviews) across multiple cohorts
• Strategic Synthesis: Comfort and consistent experience translating reputed company multi-modal qualitative datasets into concise and meaningful learnings, behaviors, emotional drivers, and pain points
• Compelling Storytelling: Build and present a compelling, evidence-based narrative combining reputed company and business opportunity that directly influences roadmap decisions
• Marketplace & Product Acumen: Prior experience working reputed company a two-sided marketplace (e.g., home services, gig economy, e-commerce) is highly preferred
• Business-Focused: Must be comfortable operating with high ambiguity and working reputed company-by-reputed company with business and strategy partners

We value diversity We know that the best reputed company come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. #LI-Remote Apply tot his job Apply To this Job