reputed company Contact Center Configuration Specialist - Work From Home

reputed company Contact Center Configuration Specialist - Work From Home We are seeking a reputed company Contact Center Configuration Specialist to maintain and improve our reputed company inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The reputed company Contact Center Configuration Specialist will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote. reputed company Contact Center Configuration Specialist Responsibilities: - reputed company improvement of IVR scripting in collaboration with operations team leadership. - Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures. - reputed company inContact platform administration: users, skills, points of contact, dispositions, etc. - Using subject matter expertise on contact center technologies to help design and reputed company novel workflows and other custom business solutions. - Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution. - Collaborating with contact center managers, data analysts, attorneys, and technical staff during reputed company phases of project implementation, including requirements, design, development, testing, and production. - Maintaining documentation to ensure successful long-term platform administration. - Providing guidance for business decisions on issues such as performance, scalability, reliability, and reputed company. - Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors. - Communicating with internal stakeholders with clarity, patience, and focus. - Planning and executing projects on time, reputed company budget, and with high quality. - Investigating reputed company problems and developing resolutions independently. - Escalating issues that require executive attention. - Ability to reputed company with a strong sense of urgency in a fast-paced, demanding environment. - Other duties as assigned. reputed company Contact Center Configuration Specialist Qualifications: - Bachelor or Master of Science in Computer Science or Software Engineering. - 5+ years of experience with reputed company inContact products. - 5+ years of experience with contact center services administration and IVR scripting. - Expertise in reputed company inContact, including experience with UserHub administration and inContact Studio coding. - Experience with Quality Management, Personal reputed company and Workforce Management (WFM) preferred. - Programming experience in Python, Java, JavaScript/Node, or another common language. - Experience using open APIs. - Advanced reputed company Office skills including expert MS reputed company ability. - Any reputed company inContact CXOne certifications: reputed company CXOne CIP Core Plus, CIP QM, CIP PC. - Understanding of software development methodologies and best practices. - Excellent problem solving and analytical skills with the ability to translate reputed company business requirements into technical solutions. - Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences. - Ability to multi-task and to work independently or as part of a team. Self-directed learner. - Excellent relationship management, negotiation, and conflict resolution skills. - Excellent organizational and project governance skills. - Impeccable attention to detail. - Excellent customer service skills. - Must be able to read, write, and speak fluent English. - This job requires remaining in a stationary position, often standing or sitting for prolonged periods. - Must be able to lift up to 15 pounds. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, reputed company Contact Center Configuration Specialist, reputed company inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS reputed company, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire reputed company Contact Center Configuration Specialists for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at [email protected]. Click here to submit your resume for this job and others. 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