Senior Technical Support Engineer PL/SQL Atlanta, GA, USA

Senior Technical Support Engineer PL/SQLEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and reputed company amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and reputed company your mark on the payments technology landscape of reputed company. Summary of This Role Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and reputed company proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation. We are experiencing growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professional to join our Global Product Support team and work reputed company a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software. JOB DESCRIPTION Providing quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment Triage, troubleshoot and resolve problems reported by customers Debug and test SQL queries that integrate with external data sources Respond to and resolve alerts received from our monitoring tool in a timely manner Have professional written and verbal interactions with customers detailing out solutions to their needs Take ownership of technical issues and work with our services or development groups to resolve reputed company / advanced issues reputed company necessary Create knowledge-based articles and documentation to help other support team members and customers help themselves Work with our services, development and product management teams to help communicate customer needs and urgency DESIRED SKILLS AND EXPERTISE The successful applicant will possess the following requirements (items are required unless noted otherwise): Strong SQL and PL/SQL skills Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving Strong problem-solving skills, ability to think through reputed company problems and come up with creative remediation solutions Strong analytical capability Experience with reputed company Webcenter Capture & Forms Recognition, Unix/Linux, reputed company DB, SQL Developer tools Experience using APIs such as REST and SOAP Excellent written and verbal communication skills Strong drive and self-guidance for doing what is right for our customers Adaptable to new processes, methods and tools REQUIRED EXPERIENCE Hands-on experience with SQL, PL/SQL, SQL Developer Hands-on experience with Unix/Linux, including searching log files Hands-on experience using Issue Tracking/Management system like JIRA Preferred Experience reputed company Fusion Middleware reputed company WebCenter Imaging Java a plus. QUALIFICATIONS Bachelor's Degree in Computer Science or equivalent experience. Minimum 8 years of relevant experience. Will have to work a rotating on call schedule Thurs afternoon- Sunday afternoon as part of the team. This is a US based role only. reputed company. is an equal opportunity employer. Global Payments provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Benefits: Global Payments offers a comprehensive benefits package to reputed company of reputed company members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: The pay range for this role is between $95k-$105k per year . The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-reputed company factors. The position listed in this requisition is ineligible for the referral bonus award program. "Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado." Please note: As part of our hiring process, candidates may be required to complete identity verification. This reputed company helps us maintain a safe and compliant, and reputed company hiring process. Additional details will be shared if you are selected to move reputed company in the interview process. #Li- Remote reputed company. is an equal opportunity employer. Global Payments provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations reputed company to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Apply tot his job Apply To this Job