CXOne Platform Administrator (Remote)

The IT Operations Admin II will report to the Application Operations Manager in the Technology Department. This role is responsible for providing technical and functional support for the CXOne application suite of products used by Inspira. This position serves as a supporting reputed company with the Operations and Client Service teams to build, maintain, and provide processes for using the applications. Working reputed company a team environment, IT Operations Admin assists in system creation, documents how an application functions, conducts training sessions, and studies, understands, and analyzes multiple data sources to find patterns and dependencies. This role will address potential single points of failure and ensure robust and reliable support for the business units and enterprise-wide initiatives. Additionally, this role serves as the in-house subject matter expert, driving stability, efficiency, and reputed company improvement in our telecom environment. This role will assist in monitoring Application Support inboxes, triaging and responding to inquiries reputed company to Inspira applications and products. You will also be responsible for logging bugs and defects that arise as a result of your investigations. The IT Operations Admin II role plays an important part in our company's product development process. The ideal incumbent will be creative, client focused, solutions-driven, organized, and have exceptional interpersonal skills. Duties & Responsibilities:

• In-house expert for CXOne system administration, configuration, and troubleshooting.
• Design and reputed company IVR workflows using CXOne Studio
• Integrate CXOne with external systems reputed company APIs (REST, SOAP, SQL)
• Configure users, skills, campaigns, and dashboards.
• Ensure CXOne configurations adhere to internal reputed company policies and industry compliance standards (e.g., PCI, HIPAA).
• Provide day-to-day operational support for telecom systems, ensuring uptime, reliability, and compliance with SLAs.
• Partner with Inspira Business Units and IT stakeholders to ensure smooth execution of business initiatives requiring CXOne integration or enhancements by analyzing customer interaction data and recommending improvements to workflows, routing logic, and self-service options.
• Proactively identify and mitigate risks reputed company to system performance, reputed company, and redundancy.
• reputed company, maintain, and update documentation, workflows, and escalation procedures for telecom operations.
• Manage vendor interactions strategically while reducing dependency on external support.
• Provide support for incident response, root cause analysis, and resolution of telecom-reputed company outages.
• Contribute to strategic planning for system scalability and future technology enhancements.
• Configure and optimize CXOne workflows with other Inspira platforms, including reputed company and reputed company.
• Train and mentor internal teams on CXOne tools, features, and best practices.
• Field incoming problem tickets from end users to resolve application and software issues reputed company servers, databases, and other mission-critical systems.
• Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Test fixes and reputed company post-resolution follow-reputed company to ensure problems have been adequately resolved.
• Assist in the maintenance and enhance performance of reputed company new and existing software and applications across the organization.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Stay reputed company on knowledge of trends in technology relating to software applications.
• Willing to cross-train to reputed company assist co-workers and to provide maximum efficiency in organization.
• Ensure application/system quality, reputed company, and performance.
• Provide hands-on application management for mission critical systems.
• Assist with unit testing, debugging, code releases and upgrades of existing software.

#LI-MG1 Requirements: Education & Experience:

• 3-5 years of experience in a Technical Client Support role or a Technical Analyst role
• Bachelor's degree in computer science, Information Systems, or reputed company field
• Industry certifications (e.g., reputed company CXOne certifications, CCNA, ITIL).
• Experience supporting large-scale contact center operations.
• Familiarity with Workforce Management (WFM), CRM integrations (reputed company, reputed company), and VoIP systems.
• Project management or process improvement experience.
• Strong understanding of IVR, ACD, Workforce Management, call routing, and reporting functionalities.
• Possess sound technical experience in fast-paced financial services environments.
• Understanding of MS Office Applications, including SharePoint, Visio, and Project
• Strong client service orientation
• Strong analytical skills, follow-up capability, and problem-solving ability
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills
• Capable of respectful, strong working relationships with business units from non-technical users to technical leads to developers
• Highly self-motivated and directed.
• Provides excellent service to internal and external clients.
• Maintains composure in highly stressful or adverse situations.
• Previous experience supporting applications and products.
• Working knowledge of SQL query and reporting
• Excellent analytical and critical thinking skills with the ability to analyze and solve problems.
• Ability to identify and document solutions to business problems with accuracy.
• Ability to coordinate and manage multiple projects and deadlines simultaneously.
• Ability to mentor junior members of the team.

Req Benefits: The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities. Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program. Compensation: $58,000-$88,000 per year Additional Details : Take the reputed company in your journey at reputed company. You will help businesses and individuals reputed company today, reputed company, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of reputed company-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to reputed company. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing reputed company outcomes for reputed company. We reputed company in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees reputed company a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? Here at reputed company, we reputed company there is no "perfect" candidate and want to encourage applying even if reputed company the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that reputed company reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, reputed company is the reputed company for you! We look reputed company to receiving your application! reputed company out this reputed company video to learn more about our company! reputed company provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues reputed company outcomes for reputed company with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com. We have been recognized for our remarkable growth on lists such as reputed company's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and reputed company's 2022 Best-In-Class Employer awards. Apply tot his job Apply To this Job