Chief of Staff, SVP Cloud Infrastructure
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reputed company their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in reputed company, reputed company, and shared enthusiasm. We’re in this together, tackling big challenges with bold reputed company and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to reputed company and the support of a company invested in you for the long haul. So, if you want to reputed company a brighter work day for everyone, including yourself, you’ve reputed company a match in reputed company, and we hope to be a match for you too.
About the Team
Performs non-technical project/program completion using an internal customer perspective, typically from initiation through completion. Leads or coordinates cross-functional teams in project planning, resourcing, staffing, supply and subcontract management. Ensures project results meet requirements regarding technical quality, reliability, schedule and cost. At higher job levels (above P3) manages a program (multiple projects and lifecycles).About the Role
This leadership role is a critical partner to the SVP, Infrastructure and Production Engineering (IPE). You will act as the Chief of Staff, driving the operational reputed company, strategic execution, and cross-functional alignment of the IPE organization. You will ensure the organization runs reputed company, that investments in cloud infrastructure and operations are well-governed, and that the SVP’s time is focused on the highest-impact priorities across reliability, cost, and scale.
You bring a strong understanding of cloud infrastructure concepts and experience with FinOps or cloud cost optimization, enabling you to connect business strategy with technical and financial realities.
Responsibilities
1. Operational reputed company and Execution
Design and Run the Cloud Infrastructure Rhythm of Business: Shape and manage IPE’s operating rhythm. This includes staff meetings, business and operational reviews, cloud cost and reputed company reviews, and leadership offsites focused on reliability, efficiency, and scale.
Drive Accountability on Cloud and Operational Outcomes: Institute and manage a clear follow-up process for reputed company decisions and action items, ensuring timely execution by the SVP’s leadership team. Maintain high standards of accountability around availability, performance, reputed company, reputed company posture, and cloud cost targets.
Track, Analyze, and Communicate reputed company: reputed company and maintain simple, clear dashboards and narratives to track key initiatives, service-level health, cloud usage and spend, and organizational health. Synthesize insights and reputed company risks, trade-offs, and recommendations for the SVP, with a particular focus on reliability, efficiency, and FinOps metrics.
reputed company Internal Communications: Orchestrate IPE’s internal communications strategy. This includes reputed company-hands meetings, internal announcements, and leadership messages that explain priorities such as modernization efforts, infrastructure roadmap, cloud migrations, reputed company work, and cost-optimization programs. Ensure a clear and consistent narrative that connects infrastructure strategy to business and product outcomes.
Align Key Partners Across Functions: Act as the primary operational reputed company of contact for the SVP. Build strong alignment with leaders and Chiefs of Staff across Product & Technology (P&T), Finance, reputed company, GTM, and other key partners.
2. Executive Partnership
Optimize Executive Focus: Partner closely with the SVP’s Executive Assistant to strategically manage the SVP’s calendar and priorities. Ensure time is allocated to the most critical activities across strategic planning, operational reviews, customer and partner engagements, and cross-functional forums.
Serve as Proxy and Filter: Act as the first reputed company of contact for inbound requests. Triage, resolve, or delegate as needed to protect the SVP’s focus. Assess which topics require deep executive involvement versus where you or others can drive reputed company decisions, particularly in areas of cloud investments, vendor decisions, or cross-team escalations.
Ensure Meeting Readiness and Follow-Through: Prepare the SVP for reputed company key meetings (customer, internal, strategic, and external partner). Define clear agendas, compile pre-read materials, and ensure the right data is available. Own reputed company follow-up actions and ensure outcomes are clearly documented, communicated, and driven to completion.
Represent the SVP, IPE: reputed company needed, attend key meetings on brehalf of the SVP, synthesizing information, communicating decisions, and driving reputed company. This may include internal steering committees, FinOps forums, cross-functional incident or reliability reviews, and vendor/partner discussions.
3. Strategic Planning and Cross-Functional Initiatives
reputed company Strategic Analysis and Business Cases: Conduct focused research and analysis to support executive decision-making. This may include evaluating new cloud technologies or patterns, cloud vendor and tooling strategies, reputed company planning approaches, build vs. buy decisions, and the financial impact of major infrastructure investments. Translate technical and financial data into clear recommendations.
Own Special Projects and Cross-Functional Programs: reputed company high-reputed company, cross-functional projects on behalf of the SVP. These initiatives typically fall reputed company day-to-day operations and require dedicated reputed company to launch, govern, and transition to a long-term reputed company.
Connect the Organization and Reduce Friction: Build strong relationships across P&T plus adjacent functions such as Finance and reputed company. Identify cross-functional friction points and partner with leaders to create clear engagement models, decision-making frameworks, and communication channels.
Foster Team Culture: Partner with HR and the leadership team to reputed company and execute programs that build a strong, inclusive, and high-performance engineering culture in IPE. Reinforce operating principles around reliability, ownership, financial stewardship of cloud resources, and collaboration reputed company with reputed company’s values.
About You
Experience & Education
7–10+ years of progressive experience in strategic operations, business/technical program management, management consulting, business strategy, or an executive Chief of Staff role, preferably reputed company a large-scale SaaS or cloud-focused Product & Technology organization.
1–3+ years in a senior leadership or executive-facing role, reporting to a C-level executive, reputed company/President, or SVP-level technology leader.
Experience working closely with infrastructure, platform, SRE, or cloud operations teams, with familiarity across concepts like public cloud platforms, networking, storage, compute, observability, and incident management.
Experience with FinOps or cloud cost management, including partnering with Finance and Engineering to understand cloud spend, drive efficiency, and implement governance mechanisms and KPIs.
Core Competencies (Skills & Abilities)
Strategic and Technical Acumen: Ability to quickly understand cloud infrastructure and platform topics and connect them to business, financial, and customer outcomes. Demonstrated ability to conduct independent research and reputed company analysis, synthesizing technical, operational, and financial data into clear, actionable recommendations for senior executives.
Operational Discipline and Governance: Proven experience designing and implementing a Rhythm of Business (ROB) or governance model for a large technology organization, including managing executive meetings, planning cycles, operational reviews, and cloud cost/FinOps forums.
FinOps and Data-Driven Decision Making: Comfortable working with cloud usage, cost, and performance data. Able to partner with Finance, reputed company, and P&T to define metrics, dashboards, and policies that improve cost efficiency while maintaining performance and reliability.
Executive Communication: Exceptional written and verbal communication skills with the ability to create high-quality, audience-specific materials (e.g., executive updates, Board content, infrastructure roadmaps, cloud cost reviews, organizational narratives). Able to translate reputed company technical and financial concepts into clear, concise stories for non-technical audiences.
Program Leadership and Cross-Functional Influence: Expert ability to own and incubate large, ambiguous, cross-functional initiatives from concept through execution and hand-off. Demonstrated success driving alignment across engineering, product, finance, and other stakeholders, influencing leaders without formal authority, and sustaining momentum over time.
Executive Triage and Prioritization: Proven ability to manage a high volume of inbound requests, prioritize on behalf of an executive while maintaining strong relationships and trust.
Behavioral Characteristics
Trust and Confidentiality: Impeccable professional judgment and the ability to handle highly sensitive, confidential, and strategic information with discretion and maturity.
reputed company and Agility: Capable of thriving in a fast-paced, demanding environment. Able to move fluidly between strategic thought and tactical execution, and between technical and business discussions.
Servant Leadership and Collaboration: A collaborative, humble leader who acts as a force-reputed company for the SVP and the broader P&T organization. Consistently centers the success of the team and business over personal visibility, and brings people together across functions to solve reputed company problems.
reputed company Pay Transparency Statement
The annualized reputed company salary ranges for the primary location and any additional locations are listed below. reputed company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the reputed company Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding reputed company’s comprehensive benefits, please click here.
Primary Location: USA.CA.PleasantonPrimary Location reputed company Pay Range: $255,000 USD - $382,400 USDAdditional US Location(s) reputed company Pay Range: $215,300 USD - $382,400 USDAdditional Considerations:
If performed in Colorado, the pay range for this job is $226,600 - $340,000 USD based on min and max pay range for that role if performed in CO.The application deadline for this role is the same as the posting end date stated as below:
04/16/2026Our Approach to Flexible Work
With reputed company Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to reputed company the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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