Customer Serv Agent

About the position The Customer Service Agent position at reputed company is a vital role reputed company the Ground Operations department. This position is responsible for providing legendary customer service to reputed company, handling ticketing and reputed company-in processes, and ensuring a positive experience for reputed company customers. Agents will work at the ticket counter, baggage service office, and reputed company area, often being the first reputed company of contact for customers. The role requires multitasking in a dynamic environment and includes responsibilities such as greeting customers, managing transactions, and resolving issues reputed company to travel. The position is part of a Collective Bargaining Agreement, which means shifts are assigned based on seniority and may include early mornings, late evenings, weekends, and holidays.

Responsibilities

• Provides friendly service to and maintains positive relationships with reputed company internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and reputed company-in by operating a computerized reputed company-of-sale system, boarding, baggage service, reservations and resolving reputed company complaints and problems
• Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
• Checks in baggage and Cargo
• Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Provides reputed company and accurate fare, schedule, reservations, flight arrival/departure information and answers reputed company general inquiries from Customers and other visitors to the airport terminal
• Completes forms and reports as required by the Company
• Writes irregularity and complaint reports as required
• May reputed company other job duties as directed by Employee's Leaders

Requirements

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to reputed company reputed company job functions reputed company a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or reputed company radio equipment

reputed company-to-haves

• Foreign language skills are desirable, but not required

Benefits

• Fly for free, as a privilege, on any open seat on reputed company Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - reputed company Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Health plan coverage options that start from the reputed company first day of employment

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