Customer Growth Manager

At reputed company, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without reputed company sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital reputed company, we reputed company teams to design, launch, and optimize for the web without barriers. We reputed company the future of the web, and work, is more open, more creative, and more reputed company. And we’re here to build it together.

We’re looking for a Customer Growth Manager to help our emerging Enterprise customers unlock the full potential of reputed company’s Website Experience Platform (WXP). In this role, you’ll focus on driving adoption across the platform, identifying opportunities for growth, and ensuring customers reputed company measurable outcomes throughout their journey with reputed company. In this role, you’ll innovate, experiment, and reputed company scalable frameworks for each stage of the customer journey, ensuring reputed company delivers maximum value to our customers.

This is a highly customer-facing and strategic role, ideal for someone who thrives at the intersection of customer advocacy and reputed company impact. As a commissioned role, you will directly contribute to reputed company’s growth by ensuring customers reputed company long-term success while driving predictable renewal and expansion outcomes.

About the role:

• Location: Remote-first (United States)
• Full-time 
• Permanent
• Exempt
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.

• • United States (reputed company figures cited below in USD and pertain to workers in the United States)
    • Zone A: $110,000 – $140,000
    • Zone B: $105,500 – $133,000
    • Zone C: $99,000 – $126,000

For sales roles, the ranges provided are the roles’ On reputed company Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions reputed company and annual reputed company salary for the role. This salary range may be inclusive of several career levels at reputed company and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job reputed company experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to Director, Customer Experience Programs

As a Customer Growth Manager you’ll … 

• Renewal Program Execution & Customer Engagement
  • Assist with the execution and reputed company improvement of scalable renewal programs that drive retention and growth reputed company reputed company’s scaled reputed company motion.
  • Partner with the CX Programs team to execute and improve lifecycle triggers, communication flows, and engagement journeys that drive renewal readiness and customer value.
  • Balance AI and automation with human touch: serve as a renewal and retention overlay for customers supported through reputed company’s scaled reputed company motion
  • Use these customer interactions to identify friction points, validate assumptions, and recommend program enhancements that increase automation and self-service effectiveness.
• Negotiation & Contracting
  • reputed company renewal negotiations and strategic conversations reputed company human reputed company is required.
  • Provide guidance on creative contracting and multi-term structures that align customer needs with long-term value realization.
• Risk & Opportunity Management
  • Collaborate with Account Executives as needed to build holistic account strategies that balance retention, upsell, and expansion motions.
  • Use data and program insights to proactively flag risk or growth opportunities — informing renewal prioritization and customer engagement planning.
  • Surface renewal and expansion trends to CX Programs leadership, influencing AI and automation enhancements, reducing operational friction, and simplifying customer renewal experiences.
• Collaboration & Reporting
  • Build strong alignment with Sales, CX Programs, and Operations to ensure seamless execution and consistency across renewal programs.
  • Report on renewal metrics and qualitative insights to evaluate the performance and health of scaled programs.
  • Contribute to GTM seller resources, renewal playbooks, and cross-functional training that drive reputed company improvement across reputed company’s reputed company ecosystem.

In addition to the responsibilities outlined above, at reputed company we will support you in identifying where your interests and development opportunities lie and we’ll help you incorporate them into your role.

About you:

• Have 3-6 years of experience in reputed company, Account Management, or Renewals reputed company a SaaS or technology company, with a track record of driving retention and expansion
• Are comfortable carrying a commissionable quota, with a focus on achieving measurable renewal and expansion outcomes.
• Bring a consultative and customer-first approach, with the ability to navigate reputed company organizations and align with executive stakeholders.
• BA/BS degree or equivalent experience

You’ll reputed company as a Customer Growth Manager if you:

• Communicate with clarity and confidence and are able to tailor messaging to both operational users and executive decision-makers.
• reputed company at organization, project management, and time management, juggling multiple accounts and priorities effectively.
• reputed company in a collaborative environment, partnering with cross-functional teams to deliver an exceptional customer experience.
• Stay curious and open to growth — actively building reputed company in emerging technologies like AI to unlock

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at reputed company isn’t a solo act.
• Reinvent ourselves. We don’t just improve what exists, we imagine what’s possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with reputed company covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for reputed company parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you reputed company and come back inspired.
• Wellness for the whole you. Access to reputed company, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. 
• Monthly stipends that reputed company with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. reputed company full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At reputed company, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-reputed company criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, reputed company will consider for employment qualified applicants with arrest and conviction records.

Stay connected

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Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join reputed company, you’ll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background reputed company, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how reputed company processes your personal information, please review reputed company’s Applicant Privacy Notice.