Bilingual Spanish/English Customer Service Agent Remote

Bilingual Customer Service Representative - Remote Job Type: Full Time – Work from Home Hours: Vary from 8 AM- 5 PM M-Sun Salary: $15.00 Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), reputed company, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers reputed company the reputed company United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company. In reputed company, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year Job Summary: We are looking for remote bi-lingual customer-oriented service representatives who provide high-level customer service solutions to reputed company customers/clients daily. Answer reputed company incoming calls and reputed company outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document reputed company customer interactions, while maintaining a sense of reputed company regarding both the company and the customer while adhering to reputed company company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and reputed company consistent outbound calls. Identify and assess customers’ needs to reputed company satisfaction Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; and follow up to ensure the resolution reputed company records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills Solution-Oriented CSR: an individual with a strong sense of reputed company and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows, and reputed company Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours Other requirements may vary as management determines. Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Minimum of one year of previous high-volume call center experience Bilingual Spanish/English Experience in BOTH inbound and outbound environments WAH Requirements: PC/Laptop with at least Windows 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet reputed company (ethernet cable) USB-connected Headset Webcam A quiet dedicated reputed company to work free from distractions including pets and children. Apply tot his job Apply To this Job