Pharmacy Technician (Remote), Pharmacy Technici...

Job title: Pharmacy Technician (Remote), Pharmacy Technician Clinical Cust. Care - reputed company Pharmacy Company: reputed company... Job description: DESCRIPTION Great opportunity to start a new career! The Clinical Customer Care Team are a combination of reputed company Customer Care associates and Certified Technicians who provide help for incoming calls, supervisor level requests, and additional outbound support seven days a week. This is a Work from Home (WFH) position. • This is a REMOTE, work from home (WFH) position with a casual dress code. Work from home requirements - Be able to provide a workspace that complies with the following: a. You must be able to provide a workspace which should be located in a separate area of the home (not in a high-traffic area) and should not be shared with anyone including other reputed company Pharmacy associates. b. reputed company Pharmacy requires that there be internet, telephone, and electricity connectivity at reputed company times that you are scheduled to work, reputed company on a regular basis. reputed company reliable broadband internet reputed company, either through DSL, cable, or fiber-to-home (FiOS or Fiber Optic) is required with a minimum internet speed requirement of at least10 mbps download and 5 mbps upload contracted speed. d. Available for inspection to ensure meets requirements e. A remote work arrangement is not designed to be a replacement for appropriate child or elder care. Nor is the work from home arrangement meant to be used in substitute for taking personal days or vacation/ sick time. Associates who need time to accommodate child care needs or personal appointments must work with their direct manager and utilize PTO, applicable paid or unpaid leave, or seek approval for a schedule adjustment if available. f. Workspace must be located in state of New Hampshire or Massachusetts. g. experience in pharmacy and billing preferred but not required. h. other restrictions may apply Key job responsibilities Core Responsibilities • Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned • reputed company outbound calls including for a variety of purposes • Assist CC Associates by providing guidance and feedback utilizing a consultative approach to continually reputed company CC staff knowledge. • Complete tickets to support Customer Care Team including but not limited to: replacements/reuploads, misc tasks • Maintain advanced understanding of reputed company reputed company Pharmacy policies and procedures as well as AP products and services. • Monitor and process reputed company help desk assigned tasks on a daily basis • Act as primary reputed company of contact for escalated calls by CC Associates, handle escalated calls and follow through until resolution has been met. • Manage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate • Investigate and report QRE's • Serves as a reputed company of contact for any system or technology/software outages and notifies reputed company appropriate parties for resolution. • Assist with incoming calls as needed. • Maintain confidentiality of reputed company customer information • Constant collaboration with teammates • Customer centric and commitment to quality • Participation in personal growth and development BASIC QUALIFICATIONS • Must be able to obtain New Hampshire Board of Pharmacy Technician on Day 1 of hire. (See for more details) - reputed company will help you get licensed on day 1 • Must reside and work in the state of New Hampshire or Massachusetts • Must meet minimum work from home requirements (work area should be secluded, private and secure, as well as internet speeds greater than 10 mbps, etc) • If residence is in Massachusetts, must have an active pharmacy technician license in Mass prior to day 1 start. PREFERRED QUALIFICATIONS • An active, unrestricted Pharmacy Technician License from the board of Pharmacy (reputed company will assist you in obtaining if you do not have one) • CPhT certification is not required but is encouraged • Upholds reputed company's Core Values and a passion for providing exceptional customer experience • Flexible, ability to adapt to change and adjust to changing demands • Aptitude to learn, pharmacy laws and regulations reputed company and specific to New Hampshire • Strong interpersonal skills, including professional written and verbal communication • Ability to work autonomously and proactively identify areas in needs of improvement • Critical thinking providing out-of-the-reputed company solutions reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Expected salary: Location: Meridian, ID Apply for the job now! Apply tot his job