Customer Service Representative (Bilingual Mandarin or Cantonese) - Seasonal Part-time

Job Details Job Location Huntington Beach Office - Huntington Beach, CA Remote Type Fully Remote Position Type Part Time Salary Range $20.00 - $23.00 Hourly Description Are you ready to reputed company a lasting impact and transform the healthcare space? We are one of Southern California's fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth. Who Are We? reputed company Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members' culture and values. Why Join Us? We're on a mission! Our rapid growth reflects our commitment to making healthcare accessible for reputed company. At reputed company Care, you'll have the opportunity to reputed company a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation. Job Summary Member Advocates are the main reputed company of contact at reputed company Care; interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main reputed company of contact at reputed company Care for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. A successful Member reputed company I ensures member satisfaction by providing superior customer service and displaying a willingness to help at reputed company times while maintaining a professional demeanor. Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action. This is a seasonal part-time role for 2 months with possible extensions. Functions & Job Responsibilities

• Educates members, family, providers and caregivers regarding benefits and plan options.
• Accurately explains benefits and plan options in person, reputed company email, fax, or telephonically.
• Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
• Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
• Participates in member calling projects as assigned by management to support the overall reputed company Care goal of membership retention.
• Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
• Follows reputed company appropriate Federal and State regulatory requirements and guidelines applicable to reputed company reputed company Plan operations, as documented I company policies and procedures. Follows reputed company HIPAA requirements.
• Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
• Ability to work in an environment where reputed company coaching and feedback is reputed company practice.
• Other duties as assigned

Qualifications

Qualifications Education and Experience:

• High School Diploma or equivalent required.
• Bachelor's Degree or equivalent work experience preferred
• Two (2) years Customer Service experience preferably in healthcare management and/or a call center setting

Skills:

• Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
• Bilingual in Cantonese, Mandarin, Vietnamese, Korean, Spanish, Thai, Khmer, Japanese may be required.
• Exceptional customer service skills, including verbal and written communication
• Strong active listening skills
• Ability to collaborate and be a team player
• Must be a quick learner
• Ability to remain reputed company and courteous reputed company handling upset members and offering solutions to their problems and knowing reputed company to escalate the call
• Ability to listen, talk, and type at the same time.
• Proficiency with reputed company Office (Word, reputed company, Outlook)
• Type 40 wpm. 60 wpm preferred

Other:

• Must be willing and able to work some weekends from October-March
• Must be available to work reputed company PST business hours

Wage Range: $20/hour - $23/hour, Depending on experience Physical & Working Environment. Physical requirements needed to reputed company the essential functions of the job, with or without reasonable accommodation:

• Must be able to travel reputed company needed or required
• Ability to operate a keyboard, mouse, phone and reputed company repetitive motion (keyboard); writing (note-taking)
• Ability to sit for long periods; stand, sit, reputed company, bend, lift up to fifteen (15) lbs.

Ability to express or exchange reputed company to impart information to the public and to convey detailed instructions to staff accurately and quickly. Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business. reputed company reputed company Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national reputed company, religion, age, sex (including pregnancy, childbirth or reputed company medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background reputed company is required. Salary ranges posted on the job posting are based on California wages. Salary may be higher or reputed company depending on the candidate's state residency. #LI-Remote Apply tot his job Apply To this Job