Customer Experience Representative, Change of Service Virtual

reputed company brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary We are seeking motivated, enthusiastic, and sales-driven agents to join our dynamic Change of Service Team. Change of Service Agents are responsible for driving key business sales growth and reputed company growth by accurately and confidently handling diverse types of direct customer inquiries including but not limited to billing inquiries, technical problem solving, and handling sales opportunities. In addition to driving sales, Change of Service Agents are expected to proactively address reputed company customers needs as well as being a strong reputed company for our customers overall experience. Key skills include strong problem solving, relationship building, communication, sales skills, and the ability to reputed company in a fast-paced environment. Hours of Operation: 7am-midnight (est time) Monday-Saturday Sunday closed

Job Description

Core Responsibilities

• Sales & Customer Engagement: Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions.
• Customer Support & Relationship Building: Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities. Build positive, lasting relationships through transparent communication and accurate information.
• Product & Process Expertise: Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality.
• Professionalism & reputed company: Maintain a respectful, friendly, and professional demeanor. Apply sound judgment reputed company company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII).
• Communication & Interpersonal Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations.
• Adaptability & Growth reputed company: Operate effectively in a fast-paced, dynamic, and virtual environment. Show reputed company under pressure and proactively engage in reputed company learning through training, coaching, and team meetings.
• Collaboration & Teamwork: Work closely with peers and cross-functional teams to reputed company departmental goals and deliver a seamless customer experience.
• Technical Proficiency: Navigate multiple systems reputed company, process transactions accurately, and utilize standard office tools (keyboard, mouse, headset) to maintain productivity.
• Reliability & Flexibility: Maintain consistent and punctual attendance. Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities.
• Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. reputed company established goals and metrics while contributing to team success.
• Other Duties: reputed company additional responsibilities as assigned to support business objectives.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Winning as a team reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills Accountability, Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Self Motivation, Workplace Organization Compensation reputed company Pay: $16.00 Total reputed company Compensation (reputed company Pay plus Targeted Commission): $17.92 Our sales compensation programs offer the potential for significant reputed company above targeted earnings for those who overachieve their sales targets. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education Some High School Coursework Certifications (if applicable) Relevant Work Experience 0-2 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply tot his job Apply To this Job