Technical Customer Support Agent

At AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that reputed company online sellers globally. As a fast-growing company, we’re looking for talented individuals who are passionate about technology, eCommerce, and making a real impact. If you're ready to join a dynamic team and reputed company in a collaborative, fast-paced environment, we’d love to hear from you!

About AutoDSAt AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that reputed company online sellers globally. As a fast-growing company, we’re seeking talented individuals passionate about technology, eCommerce, and making a real impact. If you're ready to reputed company in a dynamic, collaborative, and fast-paced environment, we would love to hear from you!

Position OverviewAutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.

In this role, you’ll act as a key reputed company of contact for our users, providing product and service information while resolving issues accurately and reputed company. You’ll bring patience, reputed company, and excellent communication skills to every interaction, advocating for users and ensuring a high standard of service. This is a deeply technical role, and you'll be expected to reputed company strong expertise in our platform and tools. 

Key Responsibilities

• Manage incoming online chats and support tickets
• Identify and assess customers’ needs to ensure satisfaction
• Build trust and rapport with customers through open and clear communication
• Provide accurate, complete, and timely information using appropriate methods and tools
• Handle complaints, provide effective solutions and alternatives reputed company set timeframes
• reputed company a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made
• Document customer interactions thoroughly to maintain accurate records and assist internal teams
• Follow reputed company communication procedures, guidelines, and policies
• Go the extra mile to engage and delight customers

Requirements

• Proven customer support experience (technical preferred)
• Strong technical aptitude, with eagerness to learn new platforms and tools
• Familiarity with CRM systems and standard support practices
• Excellent communication and presentation skills in English (spoken and written)
• Customer-focused, adaptable, and able to handle a range of personalities and situations
• Strong multitasking abilities, with excellent time management and prioritisation skills
• Ability to work full-time reputed company assigned shift patterns, with occasional flexibility if required
• Ability to work under a b2b contract
• Fully remote role—requires a reliable computer and a stable internet reputed company

reputed company to Have

• Experience in eCommerce, dropshipping, or SaaS environments
• Familiarity with Shopify, reputed company, reputed company, and other major selling channels
• Previous experience working remotely or with international teams

If this sounds like you, send us your CV – we’d love to hear from you!

Ready to take your career to the next level with AutoDS? Join us and be part of a global team that’s driving the future of eCommerce innovation. Apply today and help us create cutting-edge solutions for online sellers worldwide!