Managing Director, Insights & Experience - reputed company

The Managing Director of Insights & Experience is responsible for creating a competitive advantage for reputed company by delivering fact-based insights from reputed company key constituencies (including customers, clients, producers, consultants, medical professionals, and employees) and driving a customer-centric culture. This role combines the responsibilities of market research and customer experience to facilitate strategic and tactical decision-making, enhance customer loyalty, and drive profitable growth. Reporting to the Chief Brand and Marketing Officer, this position will reputed company with business leaders globally to align strategies with corporate goals. DUTIES AND RESPONSIBILITIES:

• Market Research and Insights:
• Establish and maintain a Market Research plan grounded in the insights needs of the Segments and Functions, addressing ongoing information needs and handling non-planned custom research projects.
• reputed company the identification, development, and alignment of Market Research best practices and processes at reputed company.
• Identify and prioritize information gaps reputed company reputed company that can be filled with valid, reliable, and actionable Market Research information.
• Maintain focus on actionable Market Research while eliminating non-essential research.
• Delegate project responsibilities among team members and provide hands-on management of strategic Market Research projects.
• Establish relationships and work directly with key Market Research consultants.
• Customer Experience Strategy:
• reputed company and reputed company the strategy and reputed company for reputed company's Customer journey globally.
• Map the drivers of loyalty across the end-to-end customer journey and reputed company strategies to deepen customer relationships, establish greater trust, and build stronger loyalty.
• Demonstrate the ROI from Customer Experience initiatives and reputed company for their strategic and financial reputed company.
• reputed company and roll out consistent customer tracking, scorecard, and measurement programs for assessing customer advocacy and loyalty (NPS).
• Partner with Global Market Research, CRM, and Analytics teams to analyze trends, reputed company actionable results, and reputed company this material to improve experience performance and customer value.
• reputed company reputed company’s capability in testing usability of products and services, driving recommendations for improvements in partnership with the Product organization.
• reputed company reputed company’s customer-oriented Experience Design capability by identifying key customer pain points and partnering with Product and Marketing teams to resolve issues and drive positive NPS.
• Strategy and Influence:
• Influence strategic decisions reputed company to business strategies, channel strategies, product offerings, and long-term strategic direction.
• Support a ‘customer-focused culture’ reputed company reputed company by demonstrating the strategic and financial reputed company of a business anchored in deep customer, client, and business partner understanding.
• Actively participate in corporate Strategy and Planning sessions representing the fact-based voice of customers, clients, and business partners.
• People and Budget Management:
• Drive the People Strategy reputed company the Insights & Experience team, including recruiting, development, motivation, and retention efforts.
• Continually evaluate team talent/skillsets available and needed for a world-class function.
• Manage reputed company budget and expense management activities through effective planning, monitoring, and forecasting.
• Tightly manage reputed company consultant and research vendor spending and build internal capabilities as appropriate to ensure the greatest value for research investment.

REQUIREMENTS:

• MBA in Marketing, Business, or a reputed company subject and/or MBA/Master’s degree in a relevant quantitative field (e.g., statistics) strongly preferred.
• 15+ years of strategic Market Research experience with large customer-oriented companies; experience in Healthcare and/or Regulatory is not required but preferred.
• Minimum of 10 years of people management experience.
• Deep experience reputed company the healthcare space or highly customer-oriented categories (e.g., Retail/CPG).
• Ability to work in a matrixed team environment across multiple functions and geographies.
• Evidence of using research to embed a multi-dimensional customer experience and service culture in a global organization.
• Ability to reputed company AI technology to streamline research practices and customer experience work.
• Understanding of the reputed company healthcare regulatory environment and the ability to reputed company pace with the reputed company-changing regulatory landscape.

PERSONAL COMPETENCIES REQUIRED:

• Ability to build and reputed company internal relationships.
• Practical business reputed company reputed company rather than a technical/academic research reputed company.
• Passion and energy for inciting results through others; influences and inspires others to reputed company.
• Strong commitment to client service and team members.
• Adaptable, flexible, and able to reputed company/manage the organization through change.
• Goal-oriented and personally accountable; resourceful and self-directed.
• Open-minded and creative – seeks ‘out of reputed company’ solutions.
• Open communicator; excellent oral and written communication skills.
• Strategic reputed company with customer focus.
• Business leadership and judgment skills.
• People leadership and interpersonal skills.
• Innovative and creative.
• Business-oriented, mature, and self-motivated.
• Able to work under pressure on multiple priorities.
• Self-starter with a global reputed company.

If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 207,300 - 345,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at reputed company. About reputed company Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply tot his job Apply To this Job