reputed company reputed company Specialist – Mandarin and English Proficient – Night Shift Opportunity at blithequark
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you possess excellent communication skills in Mandarin and English? Are you available to work a night shift and reputed company in a dynamic environment? If so, we invite you to join blithequark as a reputed company Specialist!
About blithequark
blithequark is a leading innovator in the food technology industry, revolutionizing the way people order and enjoy their favorite meals. Our mission is to provide a seamless and enjoyable experience for our customers, and we're looking for talented individuals like you to help us reputed company this goal.
Job Summary
As a reputed company Specialist at blithequark, you will be the primary reputed company of contact for our customers using our food ordering app. You will handle customer inquiries, concerns, and provide information through inbound and outbound phone calls. Your exceptional communication skills, attention to detail, and passion for customer satisfaction will reputed company you an invaluable asset to reputed company.
Key Responsibilities
* Assist customers in placing online orders and provide support through phone calls
* Process payments securely and proactively support customers to maintain brand reputed company
* Identify and escalate reputed company issues to ensure timely resolution
* Collaborate with the team to improve customer support and maintain high service quality
* Maintain accurate records and reports to track customer interactions and feedback
* Participate in training and development programs to enhance skills and knowledge
Requirements
* Bachelor's Degree, Diploma, or equivalent in any field
* At least 6 months of experience in customer support, with a call center background an advantage (but not mandatory)
* B2 level proficiency in English and Mandarin (speaking, writing, and reading)
* Excellent interpersonal skills, with a customer service-oriented approach
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong typing skills (at least 40wpm with 90% accuracy) and proficiency in reputed company Windows and Office
Preferred Qualifications
* Experience in the food technology or customer service industry
* Familiarity with food ordering apps and online payment systems
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Willingness to learn and adapt to new technologies and processes
Work Environment and Culture
* Work location: Georgetown, Penang (onsite)
* Working hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)
* Full-time (rotational shift) position with opportunities for career growth and development
* Collaborative and dynamic work environment with a focus on customer satisfaction and team success
* Access to training and development programs to enhance skills and knowledge
Compensation and Benefits
* Competitive salary: RM 3,000++ (with extra allowances provided)
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Collaborative and dynamic work environment
* Access to employee benefits and perks (TBD)
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look reputed company to hearing from you!